The University of Pittsburgh's Information Technology department is seeking an advanced Salesforce Administrator for the Enterprise CRM team.
The incumbent will participate in the design, development, enhancement and maintenance of business applications.
The Salesforce Administrator responsibilities include:
Interfacing directly with customers, staff, IT colleagues, and other stakeholders to identify user requirements, assessing available technologies, and recommending solution options
Assessing design and objectives for the assigned project phases
Recommending strategies and tactics to achieve business needs
Possessing excellent Salesforce Administrator skills, as well as project, communication, and customer service skills are required to be successful in this position.
On occasion, some evening and weekend work may be necessary depending on business load, project timeline requirements, or scheduled downtime changes. Unscheduled or urgent support outside of business hours may occur. May be responsible for carrying an escalation cell phone on a rotating support schedule.
Bachelor's degree preferred or the equivalent in experience (or a Master's with 5 yrs exp). Minimum 3 years Salesforce Administration experience and strong knowledge of the Salesforce CRM platform including:
Familiarity with third-party and commonly used ERM functional extenders
Experience in hands-on design, prototyping, development, configurations, testing and other implementation activities
Experience in delivering the full software development life cycle with ERM platforms
Excellent troubleshooting skills with the ability to analyze and resolve difficult problems quickly
Aptitude for learning new technologies
Ability to effectively communicate technical concepts to other technical staff members as well as non-technical members of the organization
Not mandatory but preferred: Certified Salesforce Administrator (ADM201/301)
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets
Department Details : Pitt Information Technology (Pitt IT) provides innovative information technology services that support learning, teaching, research, and business at the University of Pittsburgh. Founded in 1787, the University of Pittsburgh is one of the oldest institutions of higher education in the United States. Pitt people have defeated polio, unlocked the secrets of DNA, lead the world in organ transplantation, and pioneered TV and heavier-than-air flight, among numerous other accomplishments. Your efforts will be supporting a world-renowned teaching and research facility. Applicants should include their complete employment history on their application. In addition, attach your resume to this job posting requisition # specifically.
Assignment Category: Fulltime-Regular
Job Classification: Staff.Systems/Programmer.IV
Minimum Education Level Required: Baccalaureate
Minimum Experience Level Required: 10+ years experience
Work Schedule: M-F business hours. Evening and weekend work may be necessary depending on department contract needs, business load, project timeline requirements, or scheduled downtime changes. Unscheduled or urgent support outside of business hours may occur. May be responsible for carrying an escalation cell phone .
Hiring Range: TBD based on qualifications
Relocation Offered: No
Visa Sponsorship Provided: No
Background Check: For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances: Not Applicable
Required Documents: Resume
Optional Documents: Cover Letter
Internal Number: 20000203
About University of Pittsburgh
Founded in 1787, the same year the U.S. Constitution was signed, the University of Pittsburgh is one of the oldest institutions of higher education in the United States. One of three state-related research universities in Pennsylvania, Pitt is a member of the Association of American Universities (AAU), which comprises 62 preeminent doctorate-granting research institutions in North America.Pitt faculty members have expanded knowledge in the humanities and sciences, earning such prestigious honors as the National Medal of Science, the MacArthur Foundation’s “genius” grant, the Lasker-DeBakey Clinical Medical Research Award, and election to the National Academy of Sciences and the Institute of Medicine. Pitt scientists have defeated polio, unlocked the secrets of DNA, lead the world in organ transplantation, and pioneered TV and heavier-than-air flight, among numerous other accomplishments.Pitt students have earned Rhodes, Goldwater, Marshall, and Truman Scholarships, among other highly competitive national and international scholarships.Alumni have pioneered MRI and TV, won Nobel and Pulitzer Prizes, led corporations and universities, served in government and the military, conquered Hollywood and The New York Times bestsellers list, and won Super Bowls and NBA championships.