Schedule: Standard business hours based on operational need. Hours may include working outside of a normal workweek schedule and at either of the College's campuses or Regional Learning Centers.
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there's no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation's education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation's only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America's fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That's why Central Ohio residents find living here so fulfilling, both professionally and personally.
The Delaware Campus Student Services Advisor provides financial aid advising and support services for all prospective, new, and continuing students. Advisors assist students with identifying resources needed to address their individual circumstances and potential barriers to enrollment and retention at the College, as well as graduation and/or transfer from the College. Advisors work closely with other staff members, Academic Advising, Admissions, Enrollment Services Operations, and other colleagues at any campus or regional learning center to coordinate additional services according to the needs of the students to which they provide assistance
Explains the financial aid application process and assists students and families from pre-application through disbursement of funds. Guides students and families in aid eligibility and use, including planning for use of funds and loan repayment beyond Columbus State. Counsels students in regard to financial aid impacts of dropping classes and/or poor academic performance. Works with students to identify and document unusual circumstances that may warrant dependency, resource, and unusual enrollment history appeals. Connects students with College and community resources to assist with meeting academic and non-academic needs. Serves as financial aid point person to assist special student populations such as students in a designated cohort, veterans, foster youth, homeless students, victims of domestic violence and human trafficking. Collaborates with colleagues, high schools, and business and community partners to provide financial aid presentations and workshops.
Provides direct student and applicant service, counseling students in person, over the phone, and electronically. Guides students in the use of online applications and tools. Assists business partners from other College departments with questions, paperwork, and tasks to address student needs. Respond to email inquiries inclusive of SAP, Financial Aid and normal work email account; send emails to students relating to appeal decisions and or follow up on additional items needed.
Completes and maintains required documentation. Keeps accurate records. Reviews and verifies and, where applicable completes dependency overrides, and special circumstance professional judgments, determines decision for SAP appeals, conducts UEH reviews, and completes other processes. Maintains confidentiality of student files and other sensitive subject matter. Collects and maintains student contact for reporting purposes.
OTHER DUTIES & RESPONSIBILITIES
Other duties as required inclusive of providing assistance as needed during peak periods. Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners. Hours may include working outside of a normal workweek schedule and at either of the College's campuses or Regional Learning Centers.
Usual Physical Requirements
The employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks. Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls. Employee converses verbally with others in person and by telephone. Vision demands include close, detailed vision when focusing on computer screen. Employee occasionally lifts or exerts force up to 10 pounds.
Normal office working conditions.
Knowledge, Skills and Abilities:
Knowledge of: college student development; academic assessment and advising practices; college and career readiness; Federal Financial Aid regulations and documentation; federal immigration regulations; international document verification; cultural diversity; college and community resources; management and leadership practices in higher education.
Ability to: effectively work with persons of varying cultures and backgrounds; work independently; navigate complex and multifaceted institutions/organizations; demonstrating initiative; develop and maintain effective working relationships with associates, supervisors, job contacts and general public; actively listen and provide empathetic support; demonstrate flexibility; exhibit a pleasant telephone manner; answer routine inquiries; maintain confidential and sensitive information; maintain accurate and complete work records; planning, scheduling, and organization work.
Skill in: problem-solving; attention to detail; maintaining documentation and records; verbal and written communications; maintaining good public relations; customer service; operating general office equipment; general typing; application of job software programs and applications, and standard office practices and procedures; interpreting and implementing federal, state and common policies and procedures.
An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. Minimum qualifications for this position are: Bachelor's Degree in counseling or closely related field of study, and one to three years' experience in the assigned functional area. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Internal Number: req2848_1578421407
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.