Provides outstanding technology support to all faculty, staff, and students of the School of Informatics, Computing, and Engineering. Provides technology support needs via walk in, service request, and phone calls. Maintains and utilizes Knowledge Base documentation for the LUDDY Service Desk and LUDDY IT policies. Responds to technology support issues for resolution and/or escalates issues to proper teams. Deploys workstations for lab and office moves and utilizes Hardware Database to maintain asset location integrity. Works with Luddy Information Technology Group on projects approved by Service Desk Manager.
High school diploma or GED and technology support and customer service experience.
Excellent interpersonal skills and a customer service orientation. Ability to effectively communicate and exchange information with a wide diversity of individuals. Willingness to perform tasks in a complex, team-oriented environment. Ability to establish clear priorities while maintaining extraordinary attention to detail.
Management or leadership experience.
Working Conditions / Demands
Ability to lift 30 pounds.
Position is scheduled for 24-29 hours per week. Primary hours are Monday - Friday, 7:00 a.m. - 5:00 p.m.
Salary Plan: HR
Salary Grade: HR
Job Function: Temporary Hourly
This posting is scheduled to close at 11:59pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Equal Employment Opportunity
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Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.