Position: Temporary Academic Records Assistant Hours: This is a full-time position (37.5 hours per week/ 8:30am-5pm / M-F) Pay: $18.00 per hour Campus: Chicago Approximate start date: 1/20/2020 Approximate end date: 5/29/2020
Northwestern University is seeking a temporary Academic Records Assistant for the Chicago campus.
Temporary Job Description:
The temporary Academic Records Assistant position provides assistance with following:
Maintain student affairs petition process
Updating student records
Assisting with end of term processing of academic records
Assisting students with registration and payments
Maintain and update department web content
Cert Audit/Admin Drop
Maintain Administrative Drops Process
Conduct Graduation audits and evaluations for SPS undergraduate and graduate certificate students.
Process the certificates for all undergraduate and graduate programs.
Answer phone calls in a professional and courteous manner
Greet constituents entering and calling the registration office with a service-oriented attitude and address inquires with service excellence.
Construct and respond to email communications in a professional manner with strong writing skills.
Follow up on inquiries in a timely fashion, having done the necessary and sufficient research to bring issues to closure.
Recognize issues that have the potential to escalate and handle with keen business acumen.
Other duties as assigned
High School Diploma
1-3 years previous work experience with student records or in a university administrative environment
Ability to consistently and accurately maintain a variety of recordkeeping requirements
Ability to maintain satisfactory working relationships with students, faculty, colleagues and supervisor
MS Office suite 2013 (Word, Excel, PowerPoint, Outlook).
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 38046
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.