The Assistant Director of Residential Life and Student Conduct is part of the leadership team responsible for developing a residential experience that fulfills the goals of Residential Services and the Division of Student Affairs. Reporting to the Director of Residential Life, this role also has a dotted line reporting relationship to the Director of Student Conduct. This full-time master’s level position supervises four full-time Resident Directors and serves as the primary liaison between the Office of Student Conduct and Residential Life. The Additionally, the Assistant Director of Residential Life and Student Conduct leads operational and assessment work within Residential Life, and contributes to resident and staff educational efforts; chairs, advises, and serves on departmental committees; assists with crisis intervention; and participates in professional development activities.
Reporting to the Director of Residential Life, the Assistant Director of Residential Life and Student Conduct also works closely with the Office of Student Conduct and provides functional supervision of Resident Director staff in their management of student conduct cases. This position will Administratively resolve mid to high-level conduct cases, investigate separation-level cases, and have the opportunity to serve as panel-coordinator for panel hearings.
This position includes working with diverse groups of students, staff, and faculty in a highly selective and rigorous academic environment.
Required to work some nights, weekends and holidays.
Frequently sit, perform desk-based computer tasks.
Occasionally stand, walk, ascend and descend up to five flights of stairs, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Residential Student Conduct Oversight:
Serve as the primary liaison between the Department of Residential Services and the Office of Student Conduct. Oversee all functions of student conduct as it related to policy violations in the residence halls including the functional supervision of the resident directors in their role as hearing officers.
Ensure consistent interpretation and enforcement of all policies in the Student Code of Conduct in line with the expectations of the Office of Student Conduct and all Residence Hall and Housing Policies in line with the Department of Residential Life.
Manage the consistent implementation and execution of all procedures related to student conduct case resolution (as outlined in the University Hearing and Appeals System, overseen by the Office of Student Conduct) across all residence halls and residential life professionals.
Coordinate the management of all Residential Services conduct cases, which includes: receiving all incident reports, creating all cases in Maxient, logging Clery reportability, and routing cases to appropriate staff.
Monitor the case load of each hearing officer in Residential Services and provide follow up and functional supervision as needed.
Serve as a consultant for and implement processes and procedures to address ongoing or significant residence hall community concerns.
May oversee the work of an administrative assistant in managing and monitoring cases post hearing including sending parent letters and managing sanction deadlines.
Collaborate with Director of Student Conduct and Director of Residential Life to manage all reporting and assessment needs related to residential student conduct cases, including annual reporting data for annual reports and the annual security report.
Facilitate Residential Life staff in the annual revision of the Residence Hall and Housing Policies contained in the Student Handbook and make suggestions for revisions to the Student Code of Conduct based on the needs of Residential Life
Directly supervise four Resident Directors (RDs)
Meet weekly with RDs to provide on-going coaching, feedback and conduct annual performance evaluations
Work with RDs to promote student wellbeing, community satisfaction, and community engagement initiatives
Work with RDs to develop and assess appropriate community development programming
Work with RDs to ensure supportive advising of Programming Boards
Work with and support RDs as they respond to crisis/emergency situations and follow up with Students of Concern
Indirectly supervise approximately 110 Resident Assistants (RAs), 11 Graduate Housing Assistants (GHAs), and 4 Assistant Resident Directors (ARDs)
Assist in the selection and training of all RDs, ARDs, GHAs, GAs and RAs
Conduct special planning, evaluation, and data gathering for continued improvement of the residential experience
Residential Student Conduct Case Resolution Community Education and Staff Training:
Serve as a hearing officer in the University Hearing and Appeals System for cases that have the potential to result in relocation or removal from the residence halls and/or in disciplinary probation. Co-investigate, co-hear, and serve as a panel member for cases that occur in the residence halls and have the potential to result in separation from the University.
Serve as a review officer for cases heard by Resident Directors for which the student requests a review.
Facilitate community education related to community expectations, standards, and responsibilities including the Student Code of Conduct and residence hall policies and procedures. Train staff and create educational opportunities, programs, and awareness campaigns for the residential communities.
Participate in departmental meetings
Participate in weekly one-on-one meetings with supervisor
Address student and parent issues and resolve them in a satisfactory manner; communicate all information to direct supervisor and others as appropriate
Chair, advise, and/or serve on departmental committees
Lead departmental assessment and evaluation processes, including the annual staff evaluation processes, quality of life survey, and reports. Interpret and present data to appropriate audiences and develop plans for using the data. Develop new assessment and evaluation tools as needed.
Coordinate Residential Life operational tasks, including but not limited to involvement in building opening and closing processes, Dillo Day access procedures, break staffing, and staff on-boarding and departure needs. Liaison with Operations and Services and Student Affairs Information Technology for access, desk, apartment and office turns, and other functions.
At the discretion of the director, may lead centralized departmental functions (i.e., diversity and inclusion initiatives, leadership and advising initiatives, professional staff training, operations, recognition, etc.)
Initiate and maintain collaborative relationships with Faculty members and Division of Student Affairs staff
Collaborate with the Director of Residential Academic Initiatives and the Faculty Chairs, Assistant Chairs and Faculty in Residence relating to the effective functioning of all Residential Colleges, Residential Communities, and Residential Areas.
Provide quarterly and year-end reports on centralized Residential Life initiatives
Represent the department at University-wide events such as Wildcat Welcome, Family Weekend, Wildcat Days, Senior Week, and Commencement
Represent Residential Services on various University, divisional, or departmental committees
Develop and facilitate all training for the Residential Life staff including professional and student staff as it relates to their responsibilities as hearing officers in the University Hearing and Appeals System.
Crisis Management & Student Conduct:
Serve in a duty rotation to provide 24-7 emergency assistance to staff living on campus and carry a cell phone at all times (unless on vacation)
Respond, in coordination with other professional Residential Services staff members, to critical incidents occurring on campus
Ensure appropriate follow up on student wellness and crisis concerns by RDs and ARDs
Follow up and advise staff on appropriate administrative resolution procedures
Maintain consistency by monitoring the administrative resolutions of RDs
If needed, provide administrative resolution for residential students with repeated or serious violations of University policy (may include co-hearing cases with the Office of Student Conduct)
Plan and participate in department and division-wide professional development activities
Work with Resident Directors to develop an annual professional development plan.
Attend regional or national workshops/conferences for continued development and training
Stay current in professional development by reviewing articles, journals, books and/or websites.
Develop connections with staff in various University offices including but not limited to Northwestern Dining, Counseling and Psychological Services, Dean of Students, University Police, Health Promotion and Wellness, Student Conduct, and Campus Inclusion and Community
Performs other duties as assigned.
Master's degree in higher education administration or other related discipline
Minimum of four (4) years’ full-time professional experience preferably at a college/university in student conduct, residence life, or a related field
Minimum of two to three years of experience in student conduct or related work
Minimum two to three years of experience in residential life with increasing responsibility in student conduct.
Minimum Competencies: (Skills, knowledge, and abilities.)
Commitment to fostering student learning, social justice, restorative justice, and community values.
Exceptional written and oral communication skills.
Well-organized, positive, results oriented, and able to work in a fast-paced environment with daily priority changes.
Five (5) to seven (7) years of full-time experience professional experience strong
Internal Number: 37999
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.