The University of Southern Californiaâs (USCâs) Information Technology Services is seeking a talented Organizational Change Management (OCM) Analyst with an exceptional commitment to service excellence to join its team. As the OCM Analyst, you will be an integral member of the Organizational Change Management team, collaborating with diverse and talented team members to help solve multidimensional information technology problems, improve customer experience, and generate value for our campus stakeholders across a broad base of departments and constituencies.
ITS has embarked on a major digital transformation initiative to continually improve services for faculty, staff, and students in support of USCâs ascent as a leading institution of higher education. The ITS vision aligns strategy, business, and services; affirms ITS cultural values; empowers cross-functional teamwork; embraces world-class best practices; and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a modern technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing customer base, training in the latest technologies for its highly productive and motivated workforce, outstanding customer experience, and technology services that are aligned with the universityâs mission to provide exceptional learning opportunities for students. ITS is creating a workplace where employees can develop cutting-edge skills, take pride in the services they provide, and have access to the roles and career paths that align to their abilities and potential.Â
We are looking for top talent to join us on our journey.
USCâs ITS organization represents a diverse and talented team, committed to supporting a collaborative culture and delivering secure and innovative IT services, core to the mission of USC. ITS values accountability, excellence, and commitment to exceptional customer experience. ITS strives for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.
USC is the leading private research university in Los Angelesâa global center for arts, technology, and international business.Â With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Familyâthe faculty, staff, students, and alumni who make USC a great place to workâyou will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
Come join the ITS team and work as a trusted partner in shaping an environment of innovation and excellence for the university.
MINIMUM QUALIFICATIONS The candidate for the position of OCM Analyst must meet the following qualifications:
Bachelorâs degree in a relevant field such as psychology, organizational development, communications, business administration, etc., or equivalent combination of education, training, and experience.
Two years of experience in a relevant field such as organizational development, organizational behaviors, communications, information technology, or higher education.
Prosci Certification or other equivalent Change Management Certification.
High aptitude for research, data collection, problem solving, identifying issues and trends.
Demonstrated written and verbal communication and influencing skills, collaboration, problem solving, presentation, conflict management and interpersonal skills.
Experience in Data Visualization (e.g. Tableau or PowerBI).
Proven ability to work collaboratively in a team environment.
Effective written and verbal communication skills.
Experience delivering customer-focused service.
Ability to problem solve.
Ability to prioritize work and manage time effectively.
Ability to understand and work with complex systems.
PREFERRED QUALIFICATIONS The ideal candidate for the position of OCM Analyst has the following qualifications:
Bachelorâs degree in a relevant field such as psychology, organizational development, communications, business administration, etc.
Four or more years of experience in a relevant field such as organizational development, organizational behaviors, communications, information technology, or higher education.
Project Management Professional (PMP).
Experience in program office operations.
Experience and demonstrated success with change management through metrics.
Experience building eCMO/ ePMO best practices.
Understanding of or experience in higher education.
Project management skills.
THE WORK YOU WILL DO The Organizational Change Management (OCM) Analyst is responsible for measuring the effectiveness of the change management project portfolio through the configuration and maintenance of data, analysis of key metrics, creation of visualization solutions and communication of results to enable timely, effective action planning and the success of change management delivery. This role owns complex data sets across a variety of sources, produces analytics to visualize data, and creates clear, tailored performance dashboards that provide insights to leadership, ITS teams, customers and stakeholders. The OCM Analyst supports comprehensive engagement efforts with key stakeholders and leaders across the organization and delivers coordinated change management services across the ITS portfolio.Â As a member of ITS, the OCM Analyst demonstrates ITS values in action.
Job Accountabilities: The OCM Analyst:
Coordinates and manages the intake process for new change management requests. Supports the set up for change management data in the Enterprise Change Management Office (eCMO) system with project teams (e.g. stakeholder analysis, change impact assessment, change management plan deliverables, communication deliverables, training deliverables, metrics, etc.). Provides project teams with coaching and guidance based on industry best practices to improve cross-functional coordination during project execution.
Facilitates the formation and ongoing prioritization of the eCMO portfolio. Assists in monitoring and evaluating the health of the eCMO portfolio. Recommends course corrections when necessary. Supports portfolio governance decision making, including facilitation of ongoing governance meetings. Participates in the ongoing portfolio risk management process.
Develops and disseminates performance measures and reports on the status and health of the eCMO portfolio. Develops and continually improves standards, guidance, and templates to inform the execution of change management programs, projects, and services within the portfolio.
Compiles weekly status reports completed by change managers. Creates a weekly executive summary of all project statuses including highlights for leadershipâs attention. Generates high-quality, tailored reports and analysis to inform the decision making of senior leadership.
Supports the development and maintenance of relationships within ITS and across the university. Develops and executes communications plans for the eCMO portfolio to communicate project work, priorities, and impacts across the university in an effort to provide transparency into ITS projects.
Monitors new advances in change management analytics and identifies opportunities to leverage innovations to support change management and performance metrics at ITS. Supports efforts for continuous improvement.
Contributes to an inclusive environment that values differences by building and maintaining collaborative relationships with team members, peers, and ITS leaders. Actively embodies ITS values and behaviors including accountability, ethics, and best-in-class customer service. Contributes to a culture of trust and transparency by sharing information broadly, openly, and deliberately.
Supports the vision for Engagement, Culture, and Communications. Works closely with team members and management to implement and support effective solutions for change management. Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across ITS.
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.
MINIMUM QUALIFICATIONS The candidate for the position of OCM Analyst must meet the following qualifications:â¢ Bachelorâs degree in a relevant field such as psychology, organizational development, communications, business administration, etc., or equivalent combination of education, training, and experience. â¢ Two years of experience in a relevant field such as organizational development, organizational behaviors, communications, information technology, or higher education.â¢ Prosci Certification or other equivalent Change Management Certification.â¢ High aptitude for research, data collection, problem solving, identifying issues and trends.â¢ Demonstrated written and verbal communication and influencing skills, collaboration, problem solving, presentation, conflict management and interpersonal skills. â¢ Experience in Data Visualization (e.g. Tableau or PowerBI). â¢ Proven ability to work collaboratively in a team environment.â¢ Effective written and verbal communication skills.â¢ Experience delivering customer-focused service.â¢ Ability to problem solve. â¢ Ability to prioritize work and manage time effectively.â¢ Ability to understand and work with complex systems.
Internal Number: REQ20195030
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.