As the USC Annenberg School for Communication and Journalism embarks upon a new era of data-driven decision making and workflow optimization, with a new Salesforce CRM and BI solution, we are searching for an enthusiastic and organized database administrator to join our dynamic and collaborative Technical Services and Operations team.
As the Salesforce Administrator, you will lead the ongoing development of our salesforce.com deployment, drive successful utilization, and maintain a highly customized salesforce CRM and analytics integration.
The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, operational units, and subject matter experts to identify develop and deploy new business processes including: Admissions, Marketing and Events, Operations, and our core student-focused business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our complex CRM and BI platform.
The incumbent will be expected to work from 8:30am to 5:30pm; is OT eligible; and will be expected to work overtime and after hours to provide essential systems troubleshooting, support, and maintenance (patching and updates).
Key Duties & Responsibilities
Serve as primary system administrator for the Force.com environment and related integration (Salesforce, Heroku, Kafka, etc.)
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Complete regular internal system audits and prepare for upgrades
Manage Force.com data feeds and other integrations (Emsi, LinkedIn, SIS, etc.)
Coordinate the evaluation, scope and completion of new development requests
Work with our management team to establish suitable processes to support administrative, development, and change management activities
Assist in training of new users, and grow the Salesforce.com skill set across the organization
Effectively act as the liaison between our users, vendors and the application development teams
Work independently with members of the user community to define and document development requirements
Create and maintain systems documentation, artifacts relating best practices and systems configuration, and user support materials
Serve as an internal subject matter expert on database design, management, and implementation; including: data integration, ETL processing, and data analytics and visualization.
Stay informed of industry trends, latest practices, and emerging technologies.
Pursue continual skills development through online training, industry publications, and attending educational conferences, symposia, and training seminars.
Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively at all levels of the organization
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
Minimum three years of experience as a Salesforce.com administrator
Salesforce.com Admin (ADM201 and ADM211) certified
Sales Cloud, Service Cloud and Developer certifications preferred
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the force.com platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, flows, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
Data analytic and visualization skills
Well rounded CS skillset; including: systems administration, network diagnostics, application development and scripting, user support, and cloud implementation and integrations.
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Experience with academic processes preferred
Previous experience working in/with systems design lifecycle methodologies
Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.
About the Annenberg School for Communication and Journalism
Located in Los Angeles at the University of Southern California, the Annenberg School for Communication and Journalism is a national leader in education and scholarship in the fields of communication, journalism, public diplomacy and public relations. With an enrollment of more than 2,200 students, USC Annenberg offers doctoral, master's and bachelor's degree programs, as well as continuing development programs for working professionals across a broad scope of academic inquiry. The school's comprehensive curriculum emphasizes the core skills of leadership, innovation, service and entrepreneurship and draws upon the resources of a networked university located in the media capital of the world. For additional information, see our website: https://annenberg.usc.edu/
The University of Southern California is one of the worldâs leading private research universities. An anchor institution in Los Angeles, a global center for arts, technology and international trade, USC enrolls more international students than any other U.S. university and offers extensive opportunities for internships and study abroad. With a strong tradition of integrating liberal and professional education, USC fosters a vibrant culture of public service and encourages students to cross academic as well as geographic boundaries in their pursuit of knowledge.
USC is an equal-opportunity educator and employer, proudly pluralistic and firmly committed to providing equal opportunity for outstanding persons of every race, gender, creed and background. The University particularly encourages members of underrepresented groups, veterans and individuals with disabilities to apply.
Internal Number: REQ20079456
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.