DUTIES: The Department of Medicine, STAR progeam at SUNY Downstate Health Sciences University is seeking at full-time Staff Assistant I. The Staff Assistant responsibilities will include: - Schedule patient appointments in electronic scheduling system; ensure patient appointments are coordinated across disciplines and with research studies. - Help maintain patient flow by ensuring frequent communication with staff. - Perform telephone triage, assessing problem and ensuring patient phone calls are routed to the appropriate health care provider, including clinicians, nurses, social workers, and mental health providers. - Ensure and update all patient demographic information such as address, phone, and insurance coverage in the electronic medical record system. - Conduct missed appointment follow-up. - Greet patients and guide as necessary. - Communicate with other health care facilities regarding transfer of medical records, ensuring signed consent for all patient information. - Ensure the maintenance of all office equipment such as the copy machine, fax machine and telephone system. - Complete requisitions and follow-up to ensure timely delivery of supplies. - Order and maintain inventory of both medical and office supplies. - Participate in outreach and quality improvement activities related to STAR Health Center, including PDSA, LEAN and PCMH tracking measure projects. (DUTIES AND RESPONSIBILITIES ARE NOT LIMITED TO THE ABOVE POSITION DESCRIPTION) QUALIFICATIONS: AA degree with at least three years of experience working in a clinic/medical office/health care setting. Must be proficient in current computer applications software, including Microsoft Office Suite ( Word, Excel,and Powerpoint). Must be comfortable working with HIV/HCV positive and LGBTQ populations. Strong verbal, organizational, interpersonal and decision-making skills required. Must be available to work Monday/Wednesday evenings. Preferred: Experience with electronic medical record. Bachelor's degree or certification in medical records administration preferred. Additional Info: *Please ensure you include the 5-digit Line Number and Job Title in the subject line and body of your email submission.Closing Date: Open Until Filled STATE UNIVERSITY OF NEW YORK IS AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER
Internal Number: 53656
About SUNY Downstate Medical Center
SUNY Downstate's College of Medicine, Health Related Professions, Nursing and its School of Graduate Studies offer students a broad professional education that will prepare them for practice or careers in any location and community. This education provides exceptional opportunities for those students with a commitment to promoting health in urban communities and addressing the complex challenges of investigating and preventing diseases that confront clinicians, educators, and researchers in such an environment. This special aspect of Downstate's unique mission is reflected in the students it attracts and selects, the vast majority of whom are drawn from the New York City Metropolitan area. Many of these students are members of minority and cultural groups underrepresented in the health professions, and/or come from families of first-generation immigrants or from economically disadvantaged backgrounds.