Research - Laboratory/Non-Laboratory, Staff/Administrative
The Department of Laboratory Medicine serves as a regional resource for clinical laboratory services required for patient care, research and educational programs in laboratory medicine. The department currently employs 900 people who work at the award-winning University of Washington Medical Center (ranked among the top medical centers in the United States as rated by U.S. News & World Report), Harborview Medical Center (the region's only Level I Trauma center, known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally- and medically- vulnerable populations.), and many other clinical and research facilities in the area. The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement and natural beauty.
The Laboratory Medicine department has an outstanding opportunity for a full-time COMPUTER SUPPORT ANALYST 2. This position will support and maintain computer information systems and hardware by performing a combination of complex computer functions such as system development and maintenance, systems/software consulting and user training, operating environment monitoring and enhancing, and hardware support.
Consult with and provide technical support and expertise to users in a variety of computing environments; analyze user computing needs and recommend appropriate system/software
Recommend usage strategies for systems; provide instruction on system/software operation and functionality; write support documentation and prepare user training materials
Install, configure, and update systems/software; manage system disk images; create and modify scripts to automate installations; participate in planning, testing, and evaluating software; write and maintain technical documentation
Manage user accounts and resources on servers; monitor disk capacity, resource management, and performance on server systems; review and analyze server event logs; write scripts to automate tasks and to monitor and enhance operating environments; write and update user login scripts
Participate in developing, implementing and supporting server-based computer support tools such as remote desktop, VPN, automated patching, software auditing, and remote installation
Maintain backup systems for all departmental servers and clinical systems. Update and create new backup scripts
Maintain and update desktop computer and server systems; apply software patches and manage automated patching systems for a variety of computing environments
Diagnose and resolve hardware problems; install and configure hardware systems and peripherals; perform maintenance on hardware devices; coordinate repairs with vendors; maintain equipment inventory
Participate in testing and evaluating hardware; research product information and specifications; create and maintain test systems
Provide tier 1 level technical support for our clinical laboratory system; troubleshoot and resolve user login issues; troubleshoot and resolve device problems; monitor printer queue and system errors
Participate in a problem-solving team to address complex problems which involve both desktop computing environments and research or clinical systems
Use sound troubleshooting methods and follow industry best practices and division guidelines
REQUIREMENTS: Three years of experience in programming and/or computer support services of a technical nature OR One year of experience as Computer Support Analyst I OR equivalent education/experience.
Desired: Demonstrated customer service experience
Conditions of Employment: All employees working in Laboratory Medicine should understand that it may be necessary to work in other departmental locations in order to meet patient service requirements, i.e. UWMC, HMC, CHRMC, Fred Hutchinson Cancer Research Center, Roosevelt, etc.
As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.