Knowledge, Skills, and Abilities

May be representative, but not all-inclusive, of the knowledge, skills and abilities commonly associated with this position.

Communication Skills: Ability to verbalize understanding of complex problem or situations, ask relevant questions for clarifications, and explain it clearly to others; well-developed written communication skills; ability to communicate diplomatically, clearly, and effectively with students and co-workers verbally, in-person and by telephone, using the English language; ability to present materials effectively to individual students or groups; ability to manage interpersonal conflict situations requiring tact, diplomacy, and discretion; ability to support a culture of diversity, equity, and inclusion through effective interactions with students, employees, alumni, and other stakeholders.

Decision-Making & Analytical Skills: Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to organize and express ideas, directions, and data in a logical sequence to describe a process, or explain procedures, such as how to perform a task to someone else; ability to deal with abstract and concrete variables.

Technological & Related Skills: Use current technology to enhance effectiveness including but not limited to computers, computer-assisted instruction programs, and audio-visual equipment; be willing to learn and apply any other new technology necessary to enhance learning; working knowledge of Microsoft Word, Excel, Outlook, PowerPoint, Canvas (LMS), CAMS (SIS), Workday (EIS); ability to use phones, fax machines, printers, scanners, and copiers.