Working both independently and as a member of the enterprise CRM Data Integrity Service Center, participate in all aspects of data audit, reconciliation, analysis, and entry/processing related to the vended applications included in the Indiana University Salesforce CRM platform. The CRM Associate Data Specialist position will review university source integrated data to identify potential duplicate records, conduct research on external organizations, and reconcile duplicate records through merging of both primary entity and ancillary relationship data. Completes research and analysis of external organization business structures to determine and establish record hierarchies based on established university standards. Responsibilities also include responding to user requests to establish new organization records following all established process guidelines and parameters. Use of this data makes possible the collaborations, partnerships, and communications to all external organizations that engage with Indiana University to include corporations, foundations, not-for-profits, government agencies, and other institutions of higher education.
Under moderate supervision, responds to user requests for related analytic reports based on submitted criteria for the purpose of data driven decisions that impact and guide university business practices. Assists with the development and data verification of executive summary reports that include select aggregated data related to external organizations and points of contact. Provides assistance to Service Center Lead with daily oversight of hourly employees and serves as knowledge resource in guiding data management decisions of Center resources.
Bachelor's degree in computer science, business systems, or related discipline and some experience in areas of customer support, application support, or documentaion.
Combinations of education and related experience may be considered.
Excellent interpersonal and communication skills, including customer service attitude and willingness to work in a team-oriented environment. Problem solving skills, including creativity in identifying complex problems and finding solutions quickly and accurately. Attention to detail in communicating technical issues and implementing solutions. Mental discipline in resolving complex data problems. Ability to change priorities as project expands or project needs change. Able to operate effectively in a complex and dynamic environment. Capable of multi-tasking and participate as requested in ad-hoc committees.cCpable of working with all audiences.
Experience in the area of business intelligence, data warehouse, data architecture, data modeling, and systems analysis. Experience with designing data structures for data warehousing, reporting and analytics, employing vended products such as Tableau. Knowledge and practical experience with task management tools and application development methodologies.
Working Conditions / Demands
Must be able to stare at a computer screen particularly for long periods of time. Must be able to perform detailed work (programs, documents, or reports). Must be able to handle the stress of performing multiple concurrent tasks with constant interruptions.
Salary Plan: PAE
Salary Grade: 2IT
Job Function: Information Technology
This posting is scheduled to close at 11:59pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
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Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.