A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Department of Physical Medicine and Rehabilitation, Division of Rehabilitation Psychology/Neuropsychology (RPN) is seeking a Patient Services Associate to provide exceptional customer service in an ambulatory care setting.
Perform a full range of clerical duties in a clinical setting, including but not limited to: • Front desk support – fully independent, single position • Patient check-in • Copay and outstanding balance collection • Patient check-out • Appointment scheduling for returning patients • Answer incoming phone calls regarding:
General inquires about division services/processes
Scheduling status / initiation
Insurance coverage / process
• Monitor MiChart work queues for incoming referrals/orders for entire RPN division (multiple sites) • Initiate/monitor triage process for faculty/insurance coordinators • Daily clinic tasks (print DAR, print patient labels, assist with ROI, documentation requests, etc.) • Upkeep of reception area • Upkeep of clinic interview rooms • Assist with special assignments as needed
• High school diploma or GED and 2-3 years of experience • Excellent interpersonal and communication skills including the ability to interact in a professional and courteous manner with patients, faculty, and staff • Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others • Demonstrate dependability, initiative, and ability to accept direction • Excellent organizational and problem solving skills • Demonstrate attention to detail and ability to prioritize for maximum productivity • Demonstrate ability to handle competing tasks in a fast paced environment • Record of punctual and consistent attendance
• Proficient in Microsoft Word, Excel, and Outlook • Experience in an ambulatory care clinical setting • Experience working within a large, complex health care setting • Knowledge of Michigan Medicine software such as MiChart & Aspect • Knowledge of Michigan Medicine policies and procedures
Monday through Friday, 8:30 am - 5:30 pm
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 181999
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.