1) The Financial Aid Counselor reports directly to management within the Office of Financial Aid, and performs an integral role in providing superior customer service to all internal and external stakeholders. The counselor role conducts evaluations to assess the availability of financial aid for students and families, and assists with both undergraduate and graduate populations.Â
2) Perform need analysis using submitted aid application materials. 3) Counsel students and parents regarding aid application procedures, awarding policies, billing policies, and missing or incomplete aid application materials. 4) Ensure all student aid disburses on time and reviews withdrawn student awards. 5) Provide in person, phone, and email assistance to students and their families. 6) Assist with other duties and special projects as assigned.
1) Knowledge of federal and state regulations regarding eligibility for government funded assistance. 2) Interpersonal and customer service skills.Â 3) Ability to maintain confidentiality and provide superior customer service to our students. 4) Exceptional verbal and written communication skills. 5) Effective problem solving skills. 6) Ability to work independently and as part of a team. 7) Easily adaptable to new technologies. 8) Demonstrated ability to work well with others. 9) Ability to handle several tasks simultaneously and to work well under pressure. Â
Education 1) Bachelor's degree.
Experience 1) A minimum of two years providing customer service in an office setting. Experience in higher education or financial aid office.
Technical Knowledge/Skills 1) Knowledge of Microsoft Office. 2) Familiarity with Oracleâ™s Campus Solutions (PeopleSoft) software.
Required Documents 1) Resume
2) Cover Letter
3) Reference Contact Information
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR07333
About University of Chicago
One of the world's premier academic and research institutions, the University of Chicago has driven new ways of thinking since our 1890 founding. Today, UChicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping UChicago at the nexus of ideas that challenge and change the world.