Provides first-level enrollment services support in the following areas: admissions, registration, cashiering/payment of student fees, financial aid, scholarships and responds to requests for general information with a commitment to student customer satisfaction, quality and accuracy. Performs related enrollment service functions that support office operations. Provides appropriate referrals to other service areas, and provides telephone and on-line service support for the campus and the college.
DUTIES AND RESPONSIBILITIES:
Duties and responsibilities include but are not limited to:
Assists in processing academic records.
Greets visitors, responds to inquiries from current and prospective students, provides information, makes appropriate referrals, and schedules appointment as appropriate.
Assists current and prospective students with information inquiries and registration processing, both in-person, on-line and over the telephone.
Assists students with completing necessary forms; validates forms for accuracy; process as required
Accesses, inputs, and retrieves data from BANNER and other data systems.
Maintains files and records; utilizes scanning technology to update electronic files.
Accepts, checks completeness and accuracy, processes, and updates student information and documents in college-wide databases and systems.
Answers questions and assist with Financial Assistance application (FAFSA} completion, explains the funds disbursement procedures, reviews the student's tracking and award status.
Provides scholarship and student loan information.
Answers questions regarding status of Standards of Academic Progress.
Receives Emergency Funds requests.
Reviews High School/GED/Ability-To-Benefit documents and updates student information system accordingly.
Accepts Selective Service Information.
Informs student of academic status and accepts appeal for readmission.
Processes registration payments, payment for services, sales, fines and items to be held for safe keeping.
Rotates between in person and electronic customer service duties.
Reconciles Banner sessions and prepares bank deposits including balancing cash drawer within specified procedural limits.
Processes My Tri-C Card requests, authorization forms, and transactions related to the card program.
Answers questions relating to student accounts, transactions, book authorizations, collections, and other information as requested.
Acquires knowledge of, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures.
Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
Performs other related duties as assigned.
Two (2) years of equivalent full-time clerical experience in an office environment.
One (1) year of equivalent full-time experience in student services in an educational setting.
Experience with an integrated student software system
Skills with keyboarding, basic grammar and math, standard level word processing (MS Word) and standard level spreadsheet applications (MS Excel).
Ability to understand and utilize Third Party software for student transactions, i.e.,Sally Mae, Bosscars, BlackBoard.
Ability to exercise good judgment and discretion in the performance of regular work.
Excellent written, verbal and interpersonal communication skills.
Excellent student customer service skills and proven ability to develop and sustain productive customer relationships.
Ability to be professional in interaction with internal and external customers at all times in person, on line and over the telephone.
Ability to perform detailed work with a high degree of accuracy and attention to detail.
Ability to handle multiple tasks and effectively prioritize work.
Sensitivity to appropriately respond to the needs of a diverse population.
Five years direct student services work experience at a higher education institution
Knowledge and experience with Banner student information and related student transaction systems
WORK ENVIRONMENT/ PHYSICAL DEMANDS:
Must be able to occasionally lift up to 25 pounds unassisted. Must be able to regularly stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch. Must be able to frequently talk or hear. Must be able to work in a fast pace environment with a moderate noise level.
Disclaimer: This description Is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned and does not prescribe or restrict the tasks that may be assigned.
Internal Number: req1670
About Cuyahoga Community College
Cuyahoga Community College (Tri-C) opened in 1963 as Ohio's first community college and remains Ohio's oldest and largest public community college. For nearly 50 years Tri-C has provided high quality, affordable education and programs to more than 900,000 members of our community. Each semester Tri-C offers more than 1,000 credit courses in more than 140 career and technical programs and liberal arts curricula. More than 600 non-credit workforce and professional development courses are offered each year. The College serves more than 52,000 credit and non-credit students annually and offers day, evening and weekend classes; classes via television, the internet, and independent learning. Tri-C offers more than 800 Distance Learning courses and more than 130 courses at various locations throughout the community, close to home and work. Tri-C's campuses in Parma, Highland Hills, Westlake and downtown Cleveland, and its Corporate College locations in Warrensville Heights and Westlake, provide state of the art facilities and equipment. The College also opened a Hospitality Management Center on Public Square in downtown Cleveland in 2010 and the Brunswick University Center. The College ranks 1st in Ohio and 45th in the nation in conferring associate degrees - all disciplines.