Performs licensing and permitting work. Work involves receiving and reviewing permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving permits.
Reviews applications for storm water general permits, under the Texas Pollutant Discharge Elimination System (TPDES) program for completeness, accuracy, and compliance with all applicable rules and established division procedures and guidelines. Provides telephone and e-mail customer service to the regulated community, consultants, and general public; answers questions regarding completing and submitting applications; and supplies information regarding permit processing, policies, and procedures. Support and resolve customer inquiries. Inputs permit applications and required technical data for permits into appropriate computer applications and systems with minimal errors. Locates and interprets information from a number of databases and systems. Communicates with applicants, both orally and in writing, to resolve inaccurate or incomplete applications. Accesses customer account information via computer systems and makes necessary entries in order to resolve problems. Participates in agency Central Registry maintenance and data cleanup. Performs other duties assigned.
High School Diploma. Three (3) years of customer service experience or the equivalent experience.
Experience answering, screening, and routing phone calls and emails; helping customers with technical questions; data entry and preparing correspondence, reports, forms, and other documents.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
Open Until Filled: No
Internal Number: 11238
About University of Texas at Arlington
With annual research expenditures in excess of $100M, the University of Texas at Arlington is a Carnegie Research-1 “highest research activity” institution committed to life-enhancing discovery, innovative instruction, and caring community engagement. A leading institution in the heart of the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity. With a total global enrollment of over 59,000 in AY 2018-19, UTA is one of the largest institutions in the University of Texas System. Guided by its Strategic Plan Bold Solutions | Global Impact, UTA fosters interdisciplinary research and teaching to enable the sustainable megacity of the future within four broad themes: health and the human condition, sustainable urban communities, global environmental impact, and data-driven discovery. UTA was cited by U.S. News & World Report as having the second lowest average student debt among U.S. universities in 2018. U.S. News & World Report also ranks UTA fourth in the nation for undergraduate diversity. The University is a Hispanic-Serving Institution and is ranked as the top four-year college in Texas for veterans on Military Times’ 2018 Best for Vets list.