Yale University offers exciting opportunities for achievement and growth in New Haven, Connecticut. Conveniently located between Boston and New York, New Haven is the creative capital of Connecticut with cultural resources that include three major museums, a critically-acclaimed repertory theater, state-of-the-art concert hall, and world-renowned schools of Architecture, Art, Drama, and Music.
Reporting to the Senior Director, Patient Access, the position provides clinical oversight and guidance to the Nurse Advisors and leads the clinical integration process for the YM practices into the Access Center. Primary areas of focus include development of clinical protocols and practice standards/ policies, integration planning and execution, staff training and development and compliance management. Serving as a strategic partner to the Senior Director, the position assesses scheduling algorithms across YM and partners with departmental clinical leadership and clinical staff to enhance access and improve patient and referring provider satisfaction.
Required Education and Experience:
Master Degree and 8 years of experience in a related field or an equivalent combination of education and experience.
Experience with an established history of clinical service excellence within an academic health care environment; and demonstrated success in progressively senior leadership roles.
Superior critical thinking skills, with demonstrated ability to make independent, responsible decisions. Strong analytical skills.
Commitment to patient care.
Excellent communication skills. Ability to effectively interface with executive leadership, physicians, frontline clinical staff and influence change.
Strong process improvement, project management and organization skills.
Advanced skills using Microsoft Office (Word, Excel, PowerPoint) in a business environment.
Preferred Education and Experience: Doctoral Degree. Call Center experience. Working knowledge of EPIC Cadence scheduling system. Excellent knowledge of EPIC reporting tools.
Application: For more information and immediate consideration, please apply online at http://bit.ly/YaleCareers-58699BR. Please be sure to reference this website when applying for this position.
We invite you to discover the excitement, diversity, rewards and excellence of a career at Yale University. One of the country's great workplaces, Yale University offers exciting opportunities for meaningful accomplishment and true growth. Our benefits package is among the best anywhere, with a wide variety of insurance choices, liberal paid time off, fantastic family and educational benefits, a variety of retirement benefits, extensive recreational facilities, and much more.
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression.
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.