As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service.
Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Harborview's Mission: Harborview Medical Center is a comprehensive healthcare facility dedicated to the control of illness and the promotion and restoration of health. Its primary mission is to provide healthcare for the most vulnerable residents of King County; to provide and teach exemplary patient care; to provide care for a broad spectrum of patients from throughout the region; and to develop and maintain leading-edge centers of emphasis.
Harborview Ambulatory Services has an outstanding opportunity for a Program Operations Manager, Center of Occupational Health Education (COHE). Under general supervision, this individual will work with the COHE Project and HMC Ambulatory Services clinical practice leadership to inform policies and develop procedures that facilitate occupational health best practices (OHBP). Goals: Coordinate the health care for injured workers (workers’ compensation claimants); facilitate necessary correspondence and communication between various workers’ compensation stakeholders, including the injured worker, care provider, claim manager, and employer. The COHE Program Operations Manager will serve as a primary liaison between the Department of Labor and Industries (L&I), COHE Project team members, and Harborview Medical Center. May engage in growth/expansion efforts around additional HMC or UWMC clinics enrolling within COHE.
As the COHE Program Operations Manager, you will supervise COHE staff, oversee the activities of the health services coordinators, develop comprehensive budget including expenses and grant revenue, and prepare reports to monitor the performance of the program. Perform professional level workers' comp system analysis (non-routine in nature) to inform decisions impacting end results for enterprise-wide business operations. Inform medical centers - from patient access to financial services (front-end to back-end), UW Risk Management Claims, Campus Health, and School of Medicine regarding integrating occupational health best practices into their service and curriculum.
Contract Management & Financial Management
Outreach and Education
Communication & Care Coordination
Customer Service & Team Management
Other duties as assigned
Competitive Candidates will bring: ability to interact effectively with patients in the facilitation of care; basic knowledge of health care coverage; basic knowledge of hospital’s geography and resources; excellent verbal and written communication skills; knowledge of medical terminology; solid understanding of electronic and IT systems relevant to COHE work at Harborview; knowledgeable and experience with L&I processes; and demonstrated ability to successfully navigate injury worker claims process.
Bachelor’s degree in a healthcare related or public administration field.
At least five years of experience in health care delivery systems to include extensive experience in: project management, staff and team supervision (human resources management and professional staff development).
An equivalent combination of education and experience may substitute for stated requirements.
Complex/chronic/polytrauma injured worker Washington State Workers' Compensation system knowledge.
Master's degree in Healthcare or Business preferred.
Experience in occupational healthcare, contract management, budgeting, team building, IT, data management, quality improvement/performance measurement, and process improvement, and community outreach/change management/relationship-building among diverse stakeholders.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.