The Technical Support Technician is the first line of contact for technical support to all of Rowan College of South Jersey's end users. The Technician tracks and reports technology issues, resolutions, and escalates problems when appropriate. Supports and maintains technology equipment and IT assets including workstations, laptops and computer peripherals.
Examples of Duties:
Deploys and maintains all hardware and equipment while ensuring its optimal performance.
Manages projects and assignments in a timely and accurate fashion.
Provides phone and in-person support to users in the areas of email, file directories, desktop applications, Ellucian Banner enterprise information system, and custom applications.
Assists students and staff to configure their personal technology to interface with RCSJ's IT infrastructure.
Provides detailed documentation of all work performed within designated ticket management system.
Utilizes problem-solving skills to troubleshoot minor or wide spread problems and takes corrective action, as necessary.
Interacts with other members of the Division of Innovation & Technology to ensure timely and thorough resolution of end user problems and issues.
Provides support to the Gloucester County Education Campus Shared Services initiative.
Handles and transports computer equipment.
Keeps management informed of opportunities, problems and issues.
Perform other duties, as assigned.
A+, MTA certification or college coursework in Computer Science or related field preferred
Minimum of three years' experience troubleshooting PCs, Apple iOS devices, and Android devices
Knowledge of the following technologies: Microsoft Active Directory, Microsoft Windows operating systems, Microsoft Office, Apple iOS, Android operating systems, networking, computer imaging software and ticket management system
Excellent communication skills and the ability to work well in a diverse higher education environment
May require extensive after-hours and weekend/holiday support including on-call availability during non-scheduled work hours
Ability to use personal vehicle to travel to multiple campus locations
Ability to handle and move computer equipment up to 50 lbs
About Rowan College of South Jersey
Rowan College of South Jersey (RCSJ) is a publicly supported two-year institution, fully accredited by the Middle States Commission on Higher Education. Formed July 1, 2019, Rowan College of South Jersey is a new regional college, academically designed to transform higher education in New Jersey.
For more than five decades, Rowan College at Gloucester County and Cumberland County College have provided students with affordable and accessible options to prepare them for careers within their chosen field. On July 1, 2019, these two colleges merged to mark an important milestone in the history of community colleges — the creation of a regional college in southern New Jersey. Together these two campuses offer more than 120 unique degrees and certificates, combining 100 years of experience to provide a variety of degree selections, cost-saving initiatives, and scholarship and internship opportunities, at one of the lowest tuition rates in the state.