The Professional Development Programs team supports and delivers more than 100 programs each year while working with more than 40 different instructors.
This position will have responsibility for conveying the DCE brand by providing excellent customer service and through keen attention to detail in producing flawless program materials. Duties include preparation of program materials and on-site support during program sessions, and involves significant interaction with an international audience of business people on Harvard's campus. This person will be in contact with instructors and other units around the University. Reports to the Program Manager, Harvard Professional Development Programs.
Event Planning and Logistics
Prepares and assembles program materials for participants
Helps with setup and program delivery on day-of event
Maintains accurate and organized inventory of program-related collateral, ensuring adequate availability for program lead-up and program days
Supports the program for duration of event
Runs triage as necessary during event; anticipates and supports participant/instructor needs
May supervise temporary staff
Successfully balances high-quality, participant-facing activities along with a myriad of behind-the-scenes administrative duties
Contributes to improved business process efficiencies
Effectively communicates with participants (special requests, registration changes) via email, phone, and during programs
Writes clear, concise, and professional responses to participants' inquiries
Manages program registrations, assisting participants with payment and interacting with finance department
Works to enhance participant experience throughout session
Delivers welcome messages to new participants
The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 16,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 10,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering 80 short noncredit courses to almost 4,000 learners annually.
All formal offers will be made by FAS Human Resources.
Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Salary Grade: 054
Union: 55 - Hvd Union Cler & Tech Workers
Minimum of 3 years' experience in event planning/management or customer service or an equivalent of education plus relevant experience in an office environment
Bachelors Degree is strongly preferred
Ability to work in a collaborative, cross-functional, fast-paced, deadline-driven environment with a diverse set of stakeholders and a demanding global clientele
Strong attention to detail and ability to follow through
Ability to multi-task
Excellent customer service skills
Ability to be adaptable and flexible when facing unknown situations
Exceptional oral and written communication skills
Flexibility and ability to occasionally work long hours prior to and during programs (M-F with varying hours ranging from 7am to 7pm)
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 50957BR
About Harvard University Division of Continuing Education
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.