Job Summary: Provides customer service and support for a variety of functions within the Student Assistance Center.
Works at the service center – answers questions, receives and provides paperwork for responding to customer needs and performs typical administrative functions such as registering students, cash operations (both student and building), providing admissions information, producing transcripts, etc.
Assists customers on the telephone, online, and in person.
Provides information and completes transactions as required by students.
Interprets regulations and procedures and responds appropriately.
Runs unofficial transcripts and degree audits.
Responsible for maintaining and balancing a cash drawer.
Responsible for maintaining and balancing a vault.
Counts coin and cash for deposit for the University.
Will cross-train and regularly perform tasks with degree-auditing unit.
Uses provided reports to monitor and maintain the quality and accuracy of data.
Serves as resource person for faculty, staff and students within areas of expertise.
Loads and maintains data to the student information system.
Responsible for daily monitoring of activities at the transaction center.
Supervises student employees.
Performs notarial acts.
Works at commencement.
Performs other duties as assigned.
High school graduate or equivalent.
Minimum of three years of relevant work experience.
Experience with various computer software applications such as Microsoft Office and/or equivalent.
Demonstrated experience to successfully operate office equipment.
Data entry experience.
Typing and spelling competency with grammar and proofreading skills.
Possess strong verbal and written communication skills.
Demonstrated experience to successfully provide quality customer service.
Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
Ability to work under pressure and meet deadlines.
Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
Demonstrated experience to successfully maintain positive intercultural and interpersonal relationships.
Some college course work.
Cash handling and banking related experience.
Higher education work experience.
Position schedule (40 hours/week): 8:00am -5:00pm Monday – Friday
Receives general instruction from a designated supervisor but is generally expected to work independently.
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.
Salary: C-3 Level. Minimum starting salary of $17.47/hour.
Campus: Grand Rapids, Pew location
Application Deadline: December 12, 2019
How to Apply: Apply online at jobs.gvsu.edu and select "Apply now". Please include a cover letter and resume. The online application will allow you to attach these documents electronically. On the application, you will be required to provide names, phone numbers and e-mail addresses for three professional references. If you have questions or need assistance, call Human Resources at 616-331-2215.
Grand Valley State University educates students to shape their lives, their professions, and their societies. The university contributes to the enrichment of society through excellent teaching, active scholarship, and public service.