Summary: Under supervision of the Children’s Services Coordinator, works at the Children’s Services Desk to provide information and reader’s advisory to children and the adults who live or work with them. Provides additional reference assistance during busy times and staff absences. Serves in weekend rotation. Criminal background check required.
Examples of Duties: Provides guidance to patrons in identification and use of materials for children, parents, and teachers in a variety of formats. Assists patrons in the use of the online catalog, public use computers, and audiovisual equipment. Answers information questions about children’s materials, library services, collections and programs in person, on the telephone, and by email. Maintains awareness of new children’s resources and materials. Serves in Children’s Services Desk weekend rotation on a regular basis. Implements established policies and procedures regarding the safety and security of customers and fellow staff members. Seeks support from senior staff in extreme cases or emergencies.
Training and Experience:
Master’s degree in library science from an ALA-accredited program required. Knowledge of children’s
literature and experience working with children required.
Knowledge and Abilities: Knowledge of established library policies and procedures. Knowledge of
children’s literature, authors and media. Knowledge of standard children’s reader’s advisory methods, techniques and resources. Ability to work effectively with the public, particularly with children and their caregiver(s). Skill in assisting public in use of library catalog, other databases and online resources. Skill in use of computers for word processing, online catalog, information retrieval, and electronic communication. Ability to understand, interpret and implement library policies, complex rules and procedures. Ability to communicate effectively over the telephone, in writing, and in person. Skill working with the public, including assisting with customer complaints, and general customer service issues. Ability to work in a team environment to deliver library services. Ability to consistently deliver excellent customer service. Ability to engage and serve the public in a positive manner; Ability to work in an innovative and fast-paced public service environment.
Position is open until filled. To apply, please visit the City’s Self Services website at www.icgov.org/jobsto complete the City of Iowa City online employment application.
To comply with the requirements of the Immigration Reform and Control Act of 1986, all persons hired will be required to provide verification of identity and employment eligibility per provisions of the Act.
The City of Iowa City is an Equal Opportunity Employer.
About City of Iowa City
Employing approximately 600 permanent employees and 400 temporary and seasonal employees, the City of Iowa City provides a full range of services including police and fire protection, construction and maintenance of roads, streets and infrastructure, inspection and licensing functions, solid waste collection and recycling services which include the operation of a landfill serving all of Johnson County, a municipal airport, library, recreational activities and cultural events. The City owns and operates its water supply and distribution system and sewage collection and treatment system with secondary treatment also provided. The City operates a municipal off-street and on-street parking system in the downtown area. The City also operates a transit system. The City of Iowa City is an Equal Opportunity Employer, offering competitive wages and an excellent benefits package for eligible positions."