UCSD Layoff from Career Appointment: Apply by 12/04/2019 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 12/16/2019. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the supervision of the Call Center Management, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Offers all callers the highest level of customer service and navigational assistance. Operates CRT to gain and input information. Other related duties as assigned.
A minimum of three (3) years of related experience.
Demonstrated experience with patient check-in and cash handling.
Knowledge of third-party payors including federal, state and private health plans.
Proven ability to handle multi-line incoming customer calls, schedule appointments, and perform online registration.
Must have excellent customer service skills.
One (1) year working in an Ambulatory Care setting.
Medical Assistant experience.
Bilingual in both English and Spanish.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.