Location: Bowling Green, KY Category: Staff Posted On: Mon Dec 2 2019 Job Description:
Under the general supervision of the DELO Testing Centers' Coordinator, the Testing Specialist administers academic, online learning, placement, and workforce certification testing providing a secure environment that conforms to all applicable testing policies and procedures at WKU. Test administration includes registration, fee collection, test setup, results reporting, required paperwork, filing, and other related duties. Testing Specialist will interact with community members, students, faculty, staff, and testing vendors. This is a part-time position, not to exceed 100 hours per month, must be available to work at any of the DELO Testing Centers locations and/or nights and weekends with advance notice.
Primary Duties and Responsibilities:
The following duties are customary for this position, but are not to be construed as all-inclusive. Duties may be added, deleted, and assigned based on management discretion and institutional needs.
Executes the daily testing services and operations (i.e. exam registration, student communications, student complaints, student inquiries, exam administration, exam security, test infraction reporting, proctoring and security protocols, FERPA compliance, processing exam payments, etc.)
Assists Coordinator with ensuring integrity and quality of testing environment in compliance with the National College Testing Association's (NCTA) Standards and Guidelines and any unique requirements of the specific testing agency
Assists Coordinator in managing vendor contracts and maintains relationships with test vendors
Complete and maintain required testing certification for contracted vendors
Assists with staff development training for placement and certification testing
Works with DELO Testing Centers Coordinator to create testing schedules (i.e. staffing schedules, delivery of exams at each location, etc.)
Assist the DELO Testing Centers Coordinator with recruitment and marketing for placement and certification testing [BT1] [WU2]
Works with the OPD Program Manager and DELO Testing Centers Coordinator to develop strategic plans for the expansion of testing services
[BT3] Maintains and updates computer software to support testing program functions
Attends WKU events as a WKU representative as needed
Other duties as requested
Knowledge and Skills Considered Essential for Success:
Excellent customer service and ability to interpret client needs
Strong oral and written communication skills and excellent interpersonal skills
Demonstrated ability to work on multiple projects; strong project management and follow-up skills; strong ability to multi-task and continually prioritize changing project tasks
Must be detail oriented
Ability to work collaboratively within an academic community
Must be able to act independently under general direction and complete moderately complex tasks after training
Ability to work at a computer for long periods of time
Minimum two years of postsecondary education
Minimum two years of experience in a testing environment
Knowledge or experience of a postsecondary environment and/or certification testing
Experience using common office equipment and software (i.e. PC computer, MS Office, copier, scanner, and fax machines)
Knowledge or experience identifying, analyzing, and implementing hours of operations that meet stakeholder needs
Knowledge or experience developing and delivering training
Must have a valid Kentucky driver's license
Physical and Mental Abilities
Employee typically will have discretion while performing job duties of sitting, walking, or standing. Employee will be required to attend meetings and conference on-campus and off-campus. Must be a problem solver, critical thinking, and energetic.
Hourly Rate: $12-14/hr
Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.
Western Kentucky University (WKU) is committed to a policy of providing equal employment and educational opportunities to all candidates. Western Kentucky University will not discriminate on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices in accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990.
Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Equal Employment Opportunity/Affirmative Action/University ADA Services (EEO) at (270) 745-5121.
Western Kentucky University (WKU) prepares students of all backgrounds to be productive, engaged, and socially responsible citizen-leaders of a global society. The University provides research, service and lifelong learning opportunities for its students, faculty, and other constituents. WKU enriches the quality of life for those within its reach.