Circulation: opens and closes the library; performs tasks associated with the automated circulation system (i.e., charges/discharges and renews materials, creates holds and recalls); communicates and enforces library policies; locates materials on shelves and physically assists patrons in finding library material; traces missing items; processes item requests and item deliveries from interlibrary courier; manages requests for off-site storage materials; supports library and collection security measures.
Information Services: provides basic reference and information service to patrons; triages reference questions submitted online and in person; refers complex reference questions to specialized research staff following established protocols; records transaction statistics; provides instruction in the use of Harvard's online library catalog (HOLLIS) and other online resources commonly used in art and design research.
Collections: oversees and performs workflows for collections maintenance and re-shelving; processes serials collections for binding prep; conducts shelf-reading and shifting of collections to maintain proper order; maintains accurate stacks labels and signage; maintains records and statistics related to collections maintenance; assists with loanable technology, working closely with the Computer Resources Group in the Design school; may assist with special collections reshelving, may staff the special collections reading room, and may assist patrons with the handling of special collection materials.
Student Workers: may assist in hiring, scheduling, training, and assigning work to Access Services student workers.
Resource Sharing: assists with resource sharing activities (i.e., Scan & Deliver, Interlibrary Loan, and Harvard/Borrow Direct).
Other Libraries: provides oversight of students working in the Tozzer Library on Sundays and in the evenings during the academic year.
Studio Abroad: provides access to library material to participants in studio abroad programs; collects, processes, and sends material to studio contact; works with studio contact to ensure materials are returned at the end of the semester.
Equipment and Technology: provides instruction to patrons in the use of circulating technology; instructs patrons in the use of library equipment, including scanners, self-checkout machine and microfilm reader; troubleshoots equipment and maintains supplies in public copiers, scanners and printers; places service calls as needed.
Physical Facility: monitors physical facility and overall use of the library; may initiate calls for building issues and emergencies as needed; assists users with disabilities in accessing materials; gathers statistics around space usage such as head-counts and gate counts.
Other Duties and Responsibilities: attends Library-affiliated discussions and working groups; participates in team and department-wide meetings; works closely with collections and research and teaching team members at the Design Library; collaborates with team members and Harvard Library colleagues; may cross-train to work in Access Services Departments in other Harvard libraries; may help lead special projects.
Diversity and Inclusion at the Harvard Library
Across the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University's mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success.
We invite individuals with diverse backgrounds, experiences and abilities to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world's most consequential problems, requires that we not only reflect, but also champion our diverse society.
Harvard Library inspires collaboration, reflection, experimentation, and discovery connecting users to related disciplines and to University-wide teaching resources. The Library engages users through curated discovery, digital collections, reimagined physical space, and specialized research support. Today, Harvard Library's holdings range from traditional print collections to rapidly expanding access to digital resources. Harvard Library provides the University's faculty, students, and researchers—now and in the future—with exceptional experiences and comprehensive access to these materials.
The Harvard Library is a proud member of the Association of College & Research Libraries (ACRL) Diversity Alliance.
Salary Grade: 052
Union: 55 - Hvd Union Cler & Tech Workers
High school diploma or equivalent education
Previous library or related customer service experience
Proficiency with Microsoft Office Suite
College degree preferred
Study in architecture or design-related field strongly preferred
Experience with a library management system, especially Ex Libris' Alma system preferred
Academic library experience preferred
Supervisory experience preferred
Experience hiring, training, scheduling, and distributing work to student or temporary staff preferred
Bibliographic facility in western European languages preferred
Demonstrated public service orientation and ability to provide exceptional service to library patrons
Ability to prioritize and skillfully address patron needs in a busy and dynamic work environment
Ability to exercise discerning judgment and sound decision-making
Ability to effectively troubleshoot and problem- solve
Ability to meet deadlines, exercise follow-though, and honor commitments
Ability to respond positively to fluctuating workflows and changes in routine
Excellent oral and written communication skills
Strong attention to detail
Excellent organizational skills, with the ability to efficiently coordinate tasks, as well as maintain order
Ability to perform repetitive tasks with overall accuracy and effectiveness
Ability to work productively in a team environment, with minimal supervision
Ability to establish and maintain cooperative working relationships with coworkers and patrons
Sensitivity to working in a diverse user environment
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 50155BR
About Harvard University Library
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.