Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.

As a dynamic hub of the Cornell University campus, a recognized national leader in collegiate retailing innovation, and a self- funded enterprise within the division, Cornell Retail Services is constantly striving to deliver legendary customer service and quality products to meet the needs of the Cornell Community. In service of Cornell students, faculty, staff, alumni and visitors, the Cornell Retail Services team engineers and executes the operational success of a multi-channel retail business, including a 22,000 sq. ft. flagship campus store, 3 expansive e-commerce sites, and 8 satellite locations throughout the Ithaca area and NYC, ultimately producing a cumulative $26 million in annual retail sales.

As a branch of Cornell Retail Services, Print Services provides high-quality printing, copying and digital services in a timely and cost-effective manner to support faculty, students and administrators in all their endeavors at Cornell. Their expert staff use a variety of equipment that provide high quality and professional results while delivering legendary service to their customers.

In a fast-paced printing environment, the Administrative Assistant will balance critical administrative tasks and serve as the initial point of contact for our numerous and diverse customers including students, staff, faculty and community organizations both in person and via phone/email. Key responsibilities will include serving as the primary liaison between the customers and our small production staff by answering and directing questions from potential clients, creating and reviewing production tickets to confirm accuracy and completeness in order to ensure critical deadlines are met. Additionally, this role may at time assist with helping customers make printing decisions when it comes to paper selection and binding alternatives and give basic guidance to customers around file preparation and billing.

A successful Administrative Assistant will:

• Work efficiently, and prioritize appropriately, in a fast-paced environment with ever changing priorities and frequent interruptions.
• Demonstrate a personable, professional and service-oriented demeanor while contributing positively to a team environment.
• Regularly utilize strong organizational skills and attention to detail is crucial to ensure accuracy.
• Deliver well-developed written, verbal and visual communications to all levels of staff, students, faculty and community stakeholders.
• Demonstrate proficiency with technology including office online tools.

Required Qualifications:

• High School Diploma or equivalent education with at least 2 years of relevant experience in an office or Print related environment or the equivalent combination of education and experience.
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office software, including Word, Excel, PowerPoint and Outlook.

Preferred Qualifications:

• Knowledge of Printing and Graphics preferred
• Proficiency with Adobe products such as Acrobat, InDesign, Photoshop, and Illustrator.

No relocation assistance is provided for this position. Visa sponsorship is not available for this position.

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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.