Job ID: 2019-6693 Type: University Development and Alumni Relations (WS1006) # of Openings: 1 Category: Development/Sponsored Research/Grant Writing New York University
Oversee the execution of a comprehensive Phonathon Program that contacts over 60,000 NYU alumni, friends, and Profiles throughout the year. Develop strategies to increase pledge fulfillment, alumni participation, and funds raised. Work closely with contract vendor on call center operations, data integrity, scripting, and segmentation development. Analyze performance across numerous metrics on a daily, weekly, monthly, and quarterly basis. Provide customer service to call recipients. Position requires the flexibility to work one to two evenings a week until 9PM, at times, to monitor calling activity.
Required Education: Bachelor's Degree
Preferred Education: Bachelor's Degree Specialization in marketing, communications, and/or fundraising
Required Experience: 2+ years Minimum of 2-4 years' outbound telemarketing, telefundraising experience, preferably in an automated setting
Preferred Experience: 2+ years Experience in Annual Fund/telefundraising activities related to a university or other academic, non-profit and/or development environment. Supervisory experience with calling experience a plus
Required Skills, Knowledge and Abilities: Excellent strategic, interpersonal, analytic, written and verbal communication skills. Excellent organizational and project management skills. Ability to prioritize and execute multiple tasks, meet deadlines and work in a fast paced environment. Ability to professionally interact with all levels of students, staff, faculty and outside groups. Knowledge of word processing, spreadsheet, database, and presentation software
Preferred Skills, Knowledge and Abilities: Proficiency with MS Office, Access and Powerpoint
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Founded in 1831, New York University is now one of the largest private universities in the United States. Of the more than 3,000 colleges and universities in America, New York University is one of only 60 member institutions of the distinguished Association of American Universities.