A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Michigan Dining is comprised of twenty-one on-campus cafes and markets, nine residential dining halls, a line of Blue to Go foods and the Michigan Catering unit. Our 300 professional and 2000 student employees are committed to creative, healthy and nutritious foods, international cuisines and sustainability throughout all dining operations
Works in cooperation with Assistant Managers, Sales and Culinary teams to oversee the Catering event from start to finish; monitoring attendance and performance, scheduling student labor, and stressing exemplary customer service to ensure the Catering event exceeds the customer’s expectations.
Catering Operations and Guest Experience (45%)
Assists in oversight of catering operation to include oversight of events, management of floor and engaging with client contacts on a daily basis.
Coordinating staff and providing guidance to all unit staff throughout the Catering event.
Ensures proper setup of events per the customer's request while maintaining an effective, efficient, and economical operation. Must offer the right level of customer service and professionalism.
Communicates daily with all the stakeholders to obtain necessary event information and accurately adjust all aspects of event.
Review Catering Event Orders (BEO’s) at the beginning of each shift to ensure rooms are set as contracted. Confirm and set up A/V equipment needs to contract for the event. Ensures all signage at events follows department standards.
Collaborates with the Chef de Cuisine/Catering Manager in development of decorative schemes for food and beverage presentations.
Staff Supervision and Development (30%)
Supports employees regularly engaged in Catering, such as assigning daily tasks to servers.
Support in matters to including hiring, training, and promotions with the Leadership of Catering Manager.
Communicates all steps of service, guidelines and facts to employees during pre-shift meetings and training.
Assists in the training of catering staff to ensure that excellent service is provided to our guests and food and beverage is presented in an appetizing manner
Supports an environment of team and individual accountability.
Support departmental initiatives including student engagement and Diversity, Equity and Inclusion.
Assist in improving and streamlining departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.
Financial & Procurement Process (15%)
Assist in ensuring all Money Management Policies (cash handling) and inventory control procedures
Assist staff and is responsible for the end of shift duties including but not limited to, billing, cleaning event space and work areas, returning catering bar inventory, and release of staff.
Is current, fluent, and ensures use of CBORD Foodservice Suite (FSS) to manage inventory, purchasing, menus and generate correct signage via the menu sign generation tool.
Is current, fluent, and ensures use of Eventmaster and EMS as appropriate for events to ensure accuracy of event data.
Assists in managing food and beverage supply inventory.
Sanitation and Safety (10%)
Assists the Catering management team in ensuring compliance with all state and county health department and safety regulations and maintains high standards of sanitation as a unit priority.
Demonstrates and enforces Hazardous Analysis of Critical Control Points (HACCP) principles to include the supervision and maintenance of the sanitary conditions of food storage, production, serving and other front/back of the house areas.
Supports routine inspection of preparation, storage, and service areas ensuring proper sanitation is maintained as well as the health and safety of dining guests and employees.
Ensures the health and safety of dining guests and employees.Oversees signage including food item identifiers, menus, nutrition and allergens in collaboration with culinary staff.
Other duties as assigned.
High School diploma or an equivalent combination of education and 1 year of experience in food related field.
ServSafe and TAM certified within 60 days from date of hire as a condition of employment. If the certification is not acquired during the 60-day period, employment will be terminated. Certification must be maintained as a condition of employment.
Able to legally work in the United States
Associate’s degree in business or food related field.
Supervisory experience is preferred.
This role may have reporting obligations under Title IX and Clery
Please note: Relocation will not be offered for this position
Strong oral and written communication and customer service skills.
Knowledge of Management System modules or a similar event management systems available to the industry.
Proven human relations skills with co-workers and customers
Knowledge of basic computer applications such as word processing, spreadsheet, email and the Internet; and ability to use Event
Knowledge of University policies and procedures
Some institutional or commercials experience in the preparation and serving of foods.
Drive for Excellence
Business and Industry Knowledge
Strategic Planning & Leadership
Customer Satisfaction and Communication
Human Resource Management & Development
Working with Diverse Constituencies
The Catering Captain is classified as a “critical employee” and will be expected to be on site during any emergency closure of the University.
Able to work a flexible schedule with variable weekday hours, some weekends and holidays required
Must have a current Driver’s License issued within the United States, Canada or an International License that is translated into English and successfully complete the Motor Vehicle Record Check in accordance with the University of Michigan policy.
Ability to move and transport objects weighing 25 - 30 pounds, twist and bend frequently, climb stairs, and work in a static position for extended periods.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 181410
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.