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Posted Job Title
Director, Custom Program - Wharton Executive Education
Job Profile Title
Job Description Summary
The Director of Custom Programs, within the Program Design and Management Team, collaborates with faculty and clients in designing, developing, and delivering high quality customized executive education programs as measured by participant evaluations, client feedback, and external rankings. The Director, along with the Senior Director, is responsible for the program P&L, thereby assuming responsibility for program profitability.
The Director is accountable for understanding and assessing client needs, ensuring a high quality of instruction that delivers on those needs, responding to client questions and concerns, and resolving problems to the satisfaction of the client. Immediately after a program concludes, he/she is expected to determine client satisfaction and solicit suggestions, if any, for improving the program. He/she is also responsible and accountable for overseeing a consistent approach to post-program follow up, outcome measurement, and reporting.
The Director is responsible for client retention and satisfaction. The Director will work with the Senior Director to ensure strengthening and enhancing client relationships resulting in multi-year engagements and higher value engagements. The Director will collaborate with colleagues from the Business Development Team on new proposals and presentations both in-person and remotely. Once business is sold/retained, he/she will work collaboratively with clients and Wharton faculty to develop robust solutions, design customized curricula that enhances the learning experience of the executive education audience, identify program faculty, and incorporate appropriate post-program follow-up initiatives to ensure program satisfaction and assess outcomes such as but not limited to participantsâ™ success in application of program tools/knowledge.
The Director manages a high volume of programs in an assigned portfolio, and ensures learning objectives are met. To accomplish this, the Director will understand the client's needs, be thoroughly knowledgeable about the faculty and resources available to Wharton Executive Education, and design and deliver unique, targeted, impactful solutions to accomplish agreed upon client objectives. This includes developing relationships with faculty, and cultivating new Wharton/Penn faculty, new instructors, and senior executives (when needed) for Executive Education programs.
This position requires matrix oversight of each programâ™s Delivery Team with the expectation that each program is delivered with consistent program performance standards and seamless delivery.
The Director must have the demonstrated ability and willingness to work with ease across cultures and geographies and be willing to travel as needed.
Understand the needs of corporate clients.Â Work collaboratively with clients and Wharton faculty to develop robust solutions, design customized curricula, and identify appropriate internal/external Wharton faculty to ensure learning objectives are met. Â Ensure high quality customer experience throughout the learning journey (pre-, during, and post-program) across their portfolio.
Cultivate and deepen relationships with all existing clients to ensure satisfaction and retention. Deepen relationships by identifying needs for new custom programs for existing clients and market open programs to existing clients. Collaborate with Business Development to market new programs to existing clients.
Design and oversee implementation of appropriate post-program follow up to measure clientâ™s satisfaction and their ability to apply learning solutions.Â Actively engage in follow-up practices with program participants, client representatives, program sponsors, and faculty. Measure and report outcomes.
Demonstrate financial acumen, and be responsible for assuring targeted contribution to the profitability of the department through assisting with pre-program P&L and ongoing cost management.
Manage the effort of the Delivery Team to ensure that all logistical issues for onsite and offsite programs are delivered with exceptional customer service for client and faculty.Â Provide post-program feedback to Delivery Team.
Collaborate with colleagues from the Business Development Team on new proposals and presentations, and contribute to development of pre-program P&Lâ™s, as needed.
Serve as an advocate and role model in using the latest technology in designing and delivering executive education programs; keep current on developments (business and executive development issues) including Connected Learning and other related cross School initiatives. Â
Become proficient in all current and future office processes and administrative systems, which support scheduling, faculty compensation, and client management (e.g. CRM/Salesforce, Engage, etc.).
Other duties as assigned.
Bachelorâ™s degree and 7-10 yearsâ™ experience required or equivalent combination of education and experience.Â Masterâ™s degree in a related field highly preferred. Experience in designing educational solutions preferably in a high-end solutions environment or higher education, academic environment. Experience in consultative selling and adult learning theory and practices highly desirable.Â Relevant experience and deep knowledge of at least one corporate sector such as financial services, health care, manufacturing, energy, technology, or consumer products.Â
Maintain Wharton as a leader of innovative and financially successful executive education programs through a proven track record of designing innovative educational program solutions for senior leaders in global companies and suggesting improvements to programs and processes.
Collaborate with clients to evaluate their learning needs.
Proven success in completing needs assessments to identify specific business and/or organizational issues and challenges to be addressed, and design a solution to be presented in an educational format.
Ability to analyze and understand international and domestic business trends and the concerns of executives.Â
Demonstrate innovative approaches to educational and management problems, including electronic media.Â
Work independently and effectively to design, manage, and deliver a high volume of programs in assigned portfolio that provides sophisticated educational solutions to business challenges of executives and corporations over time.
Collaborate with Vice Dean, Associate Vice Dean, Senior Director and Business Development Team in support of developing proposals and RFPs.
Expected Skills and Behavior:
Willingness to develop an in-depth understanding of Wharton and external faculty areas of expertise.
Experienced, skilled, highly effective professional and leader to represent WEE in client-facing settings and through written communications.
Action-oriented, results-driven approach, self-starter, and proven ability to work autonomously as well as collaboratively as a member of a program/project team in a fast-paced, results-driven environment.Â
Strategic-thinking partner with demonstrated personal strengths that contribute to building a strong, dynamic and unified organization.Â Â
Financial acumen P&L experience.Â Responsible for assuring positive contribution to the profitability of the department through cost management.Â
Experience utilizing business development, sales, or other CRM systems.Â Strong understanding of metrics and dashboards.Â
Ability to negotiate complex and difficult environments.
Ability and willingness to travel internationally and domestically.
Ability and willingness to work non-traditional hours, including weekends, early mornings and late evenings as needed.
Job Location - City, State
Department / School
$72,837.00 - $138,391.00
Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Internal Number: JR00013765
About University of Pennsylvania
Penn has a long and proud tradition of intellectual rigor and pursuit of innovative knowledge, begun by Benjamin Franklin in 1740. That tradition lives today through the creativity, entrepreneurship, and engagement of our faculty, students, and staff. Academic life at Penn is unparalleled, with an undergraduate student body of 10,000 from every U.S. state and around the world. The entering class of 2015 is the most talented and diverse in Penn's history. Consistently ranked among the top 10 universities in the country, Penn welcomes an additional 10,000 students to our top-ranked graduate and professional schools.