Job ID: 2019-6663 Type: Robert F. Wagner Graduate School of Public Service (PS1046) # of Openings: 1 Category: Academic Program Support New York University
The Assistant Director of Online Education will be responsible for coordinating various academic aspects of Wagner’s online learning efforts. Reporting to the Associate Director of Online Education, the Assistant Director will work closely with faculty, school-specific units, central University offices, and external vendors to coordinate high quality online programs and initiatives consistent with Wagner’s brand and standards. The Assistant Director will collaborate with faculty and staff to help ensure that online academic programs are achieving intended goals with regards to teaching effectiveness, learning outcomes, and student success. The role will have a particular focus on academic program and course operations, faculty training, and administration, and will be expected to keep current with innovations in the online education sector. A snapshot of responsibilities include:
Coordinate a range of functions related to the continued development, implementation, and ongoing operations of online academic programs and initiatives. Mobilize faculty and staff, assign tasks, provide support and guidance, and follow up as needed to ensure that operations are functioning as expected. Clearly communicate timelines, key milestones, and other operational details to both internal and external stakeholders as required.
Faculty Training and Course Operations:
Coordinate the faculty orientation process by collaborating with vendors, faculty course leads, and Wagner’s instructional technologist to support and/or provide training on various online teaching-related technologies (Zoom, LMS, etc.) as well as course-specific training. Schedule and orient academic support personnel (including quantitative and writing tutors) and interface with faculty to help ensure academic support services are being delivered effectively. Track courses in progress by continually monitoring LMS sites, sitting in on synchronous course meetings throughout the semester, and regularly communicating with faculty, tutors, coaches, technical support staff, and faculty course leads. Coordinate the course operations for the academic components of in-person and/or immersion courses that are part of an online program and liaise with Student Services and Events staff on the same as needed.
Serve as manager of the project plan for the launch of online course offerings each academic term, which includes quality review, user testing, scheduling of live class sessions, and all requisite activities needed to launch LMS sites. Monitor and support student engagement in learning aspects of their orientation phase and ensure they are appropriately enrolled in LMS course and co-curricular sites.
**This is a 24-month fixed-term position with the possibility for ongoing renewal. **
Required Education: Bachelor's Degree
Preferred Education: Master's Degree Advanced degree in a related field.
Required Experience: Minimum 4 years of relevant professional experience in academic administration. This must include: ability to prioritize multiple projects simultaneously; experience coordinating operations and collaborating with faculty; and familiarity with online learning and instructional technology.
Preferred Experience: Experience working with online learning management systems (Sakai preferred) and/or using technology to deliver educational experiences.
Required Skills, Knowledge and Abilities: Collaboration and Coordination:
• Proven ability to work collaboratively with a wide variety of stakeholders to meet organizational goals.
• Demonstrated capacity to think strategically and execute tactically.
• Must be able to practice creative problem solving and respond well in a fast-paced, continually evolving environment.
• Build sustainable relationships and trust with stakeholders through responsive communication.
• Excellent written skills, including capability to proofread and copyedit materials and documentation.
• Excellent oral communication skills, including capability to create and make presentations and facilitate discussions.
• Effective interpersonal and team building skills.
• Proven ability to provide excellent customer service to stakeholders and assessing needs to achieve satisfaction.
Organization and Implementation:
• Strength in organizational, problem-solving, and conflict resolution skills.
• Strength in coordinating, scheduling, reviewing, tracking, troubleshooting, and adapting project efforts.
• Ability to work independently, as well as collaboratively, on multiple projects simultaneously.
Preferred Skills, Knowledge and Abilities: Google Apps for Education, survey software (Qualtrics preferred), Excel, Tableau, video conferencing tools (Zoom preferred).
To learn more about NYU Wagner please visit our website here.
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