At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Application Review Date
The First Review Date for this job is: December 10, 2019
At Cal Dining, we believe that breaking bread together is a unique aspect of dining on-campus with friends, faculty or staff. Our focus is on nourishing the Cal community, both for physical and social well-being, through customer-driven programs, culinary excellence and campus social responsibility.
Our service philosophy is centered around three key principles:
Flavor & Variety - We are committed to providing great tasting food for every palate. Our award winning program features a wide-variety of seasonal menus and ethnic specialties. We've partnered with top chefs and restaurateurs to bring quality offerings to our locations.
Health & Wellness - As leaders in providing healthier-for-you foods, we transitioned to natural, organic and trans-fat free food products and are 99.9% free of partially hydrogenated oils (PHO) in over 4,000 products.
Social Responsibility - We continually strive to do everything possible to minimize our environmental footprint. As a responsible neighbor, we are dedicated to supporting the Cal community, expanding our ecological efforts and encouraging our customers to do the same.
The Cal Dining team aims to be responsive by listening to our customers and responding to each and every customer comment. We demonstrate our commitment to responsibility by being the best possible stewards of our customer's financial resources. We strive to provide best-in-class service, all while upholding the values of the UC Berkeley community.
Lead cashiers, including: train and direct cashiers in proper handling procedures as outlined in the University of California Business and Finance Bulletin BUS-49 and departmental and campus cash handling policy.
Follow money handling procedures specific to Internal Audit and campus Cashier.
Assign cashiers to various areas to meet customer demand, issue change, and cover breaks during a work shift.
Follow proper cash handling procedures including: account for monies assigned to cashiers using double custody principles, check in/out monies via transport vendor (Loomis), complete proper financial forms, receipts and deposit bags as outlined in the cash handling policy.
Accurately operate the electronic point-of-sale (cash register), including: count customers' change, provide receipts, correctly process on-line card transactions, ask supervisor for change in a timely manner to meet customer demand.
May need to open or close restaurant in manager's absence.
Establish and maintain positive relations with our customers.
Listen, and if possible, resolves customers' needs and reports them to the manager and/or supervisor. Interact enthusiastically and pleasantly with customers and co-workers to ensure a positive interaction and outcome in every interaction. Responsible for practicing good stewardship with university and customer resources.
As a team leader, demonstrate high level of customer service including: pleasantly greet/direct customers, assist disabled students, distribute/collect Comment Cards, answer general informational questions (e.g. meal service and meal plan options, meal hours, guest pricing, etc.).
Maintain cleanliness of all work areas, including: sweep, mop, and wipe surfaces.
Remove and properly dispose of trash, compost, and recyclable materials.
Ensure all operational areas are clean and organized in a timely manner to meet customer demand.
Knowledgeable about food being served, including allergens, ingredients, etc.
Work closely with managers, supervisors and co-workers to effectively achieve the goals and objectives of the University and Cal Dining.
Security and Safety:
Responsible for security and safety at the public entrance to the operations.
Ensure all customers have a valid payment option (i.e. meal plan, cash, credit card, etc.).
Control unauthorized entrances, following unit specific procedures.
Monitor departing customers to deter unauthorized removal of food products, supplies or equipment.
Immediately resolve or report spills, damages, defects, and other issues to maintain safety and sanitation of the facility.
Direct evacuation of area in an emergency, following established plans.
Set-up, prepare, replenish, restock, price, and distribute beverages, food and nonfood products in designated areas to ensure availability in a timely manner to meet customer demand.
Assemble and basic preparation of food products and beverages to support service and menu production, in adherence to Cal Dining service and production standards.
Follow basic principles of safety and sanitation in food service.
Check student postings (table tents, bulletin boards, etc.) and remove outdated or unauthorized materials.
Works in a safe and responsible manner while not putting others at risk. This includes complying with applicable policies and regulations, using personal safety gear; observing warning signs; learning about potential hazards; and reporting unsafe conditions
Cash handling experience in a retail operation.
Public contact skills and experience.
Experience directing other employees.
Must have basic English (reading, writing, listening, speaking) and math skills related to the safe and efficient performance of the job.
Ability to read, write, speak and understand English and follow oral/written instructions
Demonstrated experience in recordkeeping and documentation
Ability to follow oral/written instructions.
Must be able to lift and carry up to 50 lbs.
Bank teller experience.
Previous food service experience in a retail operation.
ServSafe or Food Service Handler Certification.
Driving is preferred. If driving, a DMV check for driving record and valid driver's license is required.
Salary & Benefits
This position is a non-exempt, bi-weekly paid position. Hourly pay for this role is $18.97, Step 1.0.
For information on the comprehensive benefits package offered by the University visit:
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.