Global Education Program Manager - Tufts Global Education - (19002044)
The Office of Tufts Programs Abroad maintains Tufts' own undergraduate study-abroad programs in Chile, China, Ghana, Hong Kong, Japan, London, Madrid, Oxford, Paris, and Tubingen (Germany) and facilitates students' participation in affiliated provider programs throughout the world. The office also offers customized programs abroad during winter and summer sessions. About 40% of the junior class (more than 500 individuals) studies abroad for a semester or a full academic year
The Program Manager is responsible for advising Tufts students who study abroad on external programs (more than 300 students per year). The PM conducts student outreach, enrollment, pre-departure, and re-entry orientation programs. PM also determines transfer of credit from non-Tufts programs, evaluates the quality of education abroad programs, and researches programs to meet the needs of Tufts students. The PM also manages a portfolio of short, customized programs abroad and will have a role in developing new opportunities. The PM will design new student initiatives around outreach, peer advising, and student education in consultation with stakeholders. Organize information sessions, pre-departure orientations, and study abroad fairs. For custom short programs, the PM may travel abroad to serve as on-site coordinator. Advise students on scholarships and fellowships. Coordinate closely with external program providers and work in collaboration with multiple offices at Tufts.
The PM's portfolio will change based on office needs and program enrollments. In managing these programs, the PM oversees their program portfolio and is expected to make recommendations to the Senior Director. The PM is expected to be self-directed and to work directly with various academic and student service units, as well as outside constituents (parents, international and national partners, etc.), to deliver the highest quality student experience possible This work calls for the PM to communicate effectively and be extremely organized. The PM will work to establish clear policy and protocols in conjunction with various stakeholders. Finally, the PM supports office-wide marketing and promotion efforts to ensure department and institutional goals are met.
5+ years of experience in global education.
Proficient in Word and Excel
Demonstrated strengths in the field of international education/study abroad required
Study abroad experience or significant travel and work abroad required
Experience in advising undergraduate students in a higher education setting is critical
Proven ability to work effectively and cooperatively with college students, faculty, staff, and parents
Proven ability to work with outside vendors, program providers, and outside academic institutions
Excellent organizational skills required. Proven attention to detail and strong follow through
Strong oral and written communication skills required.
Ability to work effectively in intercultural situations and in dynamic, fast-paced atmosphere in which expectations are high.
Must be able to handle multiple and complex responsibilities
Willingness to travel domestically and internationally
Demonstrated ability of outstanding organizational skills
Experience managing student employees
Experience working with study abroad program providers and international academic institutions
Communication and outreach experience
Designing academic and student programs abroad
Demonstrated writing skills and ability to create detailed reports
Should be energetic, self-directed, flexible, and extremely well-organized and hard working
Ability to analyze and summarize information and make appropriate recommendations for program revisions in the context of institutional and programmatic goals
Knowledge of a foreign language desirable
Knowledge of TerraDotta
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.
Primary Location: United States-Massachusetts-Medford/Somerville
Job: Student Services
Organization: Programs Abroad
Employee Status: Regular Schedule: Full-time
Job Posting: Nov 25, 2019, 12:44:45 PM
Internal Number: 19002044
About Tufts University
Tufts is a leader in American higher education, distinctive for its success as a moderately sized university that excels at research and providing students with a personal experience. Our unique combination of research and liberal arts attracts students, faculty and staff who thrive in our environment of curiosity, creativity and engagement.