The IT Customer Service Technician is responsible for assisting in the installation, maintenance; diagnosis and repair of all computers and ITV related services on the Vermilion campus and affiliated centers. These duties include, but are not limited to, installation and configuration of hardware and software, installation of network infrastructure, in conjunction with Minnesota State's Network Administrative Plans, diagnosis, troubleshooting, maintenance and repair of information technology hardware, support of Faculty's use of instructional teaching software and general helpdesk support.
Experience in computer networking, information systems or related field
Thorough knowledge of Windows, Windows 7-10 operating system
Must have the knowledge of computer software and hardware for necessary troubleshooting
Must be knowledgeable about LANs, WANs, data communication protocols, and ITV delivery
Ability to correct problems incurred by employees with hardware, software, or networks
Must be abreast with the most current and up-to-date on-line delivery techniques
Must have leadership, communications, human relations and organizational skills
It is important that this person be adept at relating to staff and student diversity
The ability to set priorities and to follow through with assigned responsibilities are essential
Vehicle Notice: NOTICE : In accordance with the Minnesota State Colleges & Universities (Minnesota State) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check. Institution: VERMILION COMMUNITY COLLEGE Eeo Notice: Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. All applicants must be able to lawfully accept employment in the United States at the time of employment. For TTY, call Minnesota Relay Service at 7-1-1- or 1-800-627-3529.
Internal Number: 19030
About VERMILION COMMUNITY COLLEGE
With its 31 institutions, including 24 two-year colleges and seven state universities, the Minnesota State Colleges and Universities system is the largest single provider of higher education in the state of Minnesota. The colleges and universities operate 54 campuses in 47 Minnesota communities and serve about 250,000 students in credit-based courses. Overall, the system produces about 33,500 graduates each year. In addition to credit-based courses, the system offers customized training programs that serve about 153,200 employees from 6,000 Minnesota businesses each year. The law creating the system was passed by the Minnesota Legislature in 1991 and went into effect July 1, 1995. The law merged the state's community colleges, technical colleges and state universities into one system. The system is separate from the University of Minnesota.