The role of a Technology Support Specialist within our organization is to maintain computer systems, hardware and software for students, faculty, staff and other constituents of the Colleges.
Installing, configuring, and updating hardware and software on equipment such as mobile devices, printers, laptops, desktops, classroom technology, etc.
Providing regular maintenance to existing hardware and computer systems.
Creating, updating and/or maintaining technology or service documentation.
Providing recommendations for improvements to operational efficiency that will result in better service to constituents of the Colleges.
Testing, assessing, and learning about updates and new technology.
Participating in the training of student staff.
Other duties and projects as assigned.
3-5 years technical support experience, or the equivalent combination of experience, education and training.
Experience with both Windows and Mac operating systems.
A+ Certification preferred.
Must work well under pressure and have excellent customer service skills, including the ability to communicate technical processes to non-technical individuals.
Must be able to lift up to 75 pounds.
OTHER INFORMATION: This is a full-time, non-benefits eligible, temporary position with anticipated end date of June 2020. Some on-call hours may be required. Occasional weekend and evening hours may be necessary. This position description is not all-inclusive as other tasks or responsibilities may be assigned.
About Hobart and William Smith Colleges
Located on 195 acres in the heart of New York State?s Finger Lakes Region, Hobart and William Smith are independent liberal arts colleges distinctive for providing highly individualized educations. Guided by an interdisciplinary curriculum grounded in exploration and rigor, the Colleges prepare students to think critically. In partnership with the Geneva and global communities and through robust programs in career development, study-abroad, service, leadership and athletics, the Colleges foster an environment that values global citizenship, teamwork, ethics, inclusive excellence, and cultural competence.Under the mentorship of faculty, Hobart and William Smith students gain the necessary clarity to be competitive when seeking employment. They win prestigious fellowships like the Rhodes, Gates Cambridge, Udall, Fulbright and Goldwater. They gain admittance to the best graduate programs in the country. They go on to lead lives of consequence.