Position Summary: Incumbent works in a medical call center setting to direct and evaluate the daily work of Access Representatives to ensure timely and customer-focused service to patients calling to obtain medical services at UCIMC. Monitors the operations of a unit and works collaboratively with peers to ensure department goals are met and policies and procedures are followed. Fills in for and works as an Access Representative as requested or needed.
Rate Minimum $21.68 Midpoint $33.00 Maximum $44.33
Required Qualifications: Ability to effectively evaluate personnelAbility to establish and maintain effective working relationships across the HealthSystemAbility to maintain a work pace appropriate to the workloadAbility to maintain flexibility and work well in a fast paced, constantly changing environmentDemonstrated ability in assisting in the developing and implementation of functional change to meet organizational goalsDemonstrated ability to problem solve, prioritize and organize workDemonstrated leadership skills to supervise, motivate and develop staffExcellent written and verbal communication skills in EnglishExperience working with MS OfficeFamiliarity with call center technology and toolsMinimum 1 year experience working as a supervisor/lead in a customer focused industryMinimum 2 years' experience working in a call center environmentMust demonstrate customer service skills appropriate to the jobMust possess the skill, knowledge and ability essential to the successful performance of assigned dutiesWorking knowledge of medical terminology
Preferred Qualifications: Bilingual skills in English and Spanish and/or VietnameseExperience in a medical or health insurance call centerExperience working as a supervisor in a call center environmentKnowledge of University and medical center organizations, policies, procedures and formsUnderstanding of medical insurance plans appointment scheduling
Physical, Mental & Environmental Demands:To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.