The Manager, Campus Dining is a key member of the Campus Dining Team within the Division of Administration at Vanderbilt University. The Manager is responsible for assisting in the leadership and oversight of menu management processes and procedures, labor management, providing direction to hourly team members, interacting with customers, and supporting the management team in all personnel matters. This position is responsible for all operational aspects of a quality dining program and for providing maximum customer satisfaction to students, faculty, staff and University guests. Reporting directly to the Unit General Manager, this position is responsible for assisting in managing staff and plays a large role in supporting productive employee relationships which embrace sustainability and influence a positive team environment
Vanderbilt Campus Dining takes pride in the culinary creations served from our kitchens. Our Dining program is highly decorated, the winner of many prestigious awards in the food service industry, including Best On-Site Food Service Operation in the Nation, Best Food Service Operator, the prestigious Ivy Award, and many more. We have main dining centers, restaurants and cafes, convenience stores, and we employ over 300 employees.
Duties and Responsibilities
SSProvide leadership and direction to encourage and maintain a positive and collaborative working environment that promotes efficient and effective operations and provide exceptional customer service
Provide timely feedback and encourage two-way communication by checking in with team members on every shift
Perform job bidding, schedule timely interviews and encourage growth for hourly team members
Work with team and direct report to complete performance evaluations for hourly food staff employees
Maintain high-level product knowledge by taking initiative in acquiring education in order to train, coach, and develop direct reports
Train the staff in delivering excellent customer service
Promote sustainability efforts
Engage customers about the quality of their service and handle any concerns while maintaining a positive attitude and smile
Perform and assist with administrative tasks, scheduling, ordering, inventory and any other additional responsibilities
Oversee staffing in operation and redirect labor as needed
Responsible for opening and closing operations according to expectations of the management team
Work closely with operational excellence team to create labor schedules to ensure best labor management practices are implemented
Approves hourly labor using Oracle time management system, ensures leave management requests like PTO are entered and approved on a weekly basis.
Must be able to work off of a Calendar and be proactive when communicating and scheduling
Manage and supervise the menu management system, processes, and procedures by evaluating and clarifying process expectations while supporting the sustainability efforts of Vanderbilt University
Provide guidance, direction, coaching, and management of Fusion recipes and production sheets with team members to ensure accurate results are recorded at assigned station(s)
Convey feedback to Executive Chef and Operational Excellence group about accuracy of recipes and forecasts
Manage portion control based on recipes at assigned station(s), menu rotations and special events
Oversee the cooking and preparation of food items for the day according to recipe packets
Responsible for making sure staff properly dispose and record waste using Lean Path
Ensure food is properly dated and labeled in coolers and storage areas
Ensure performance expectations and work rules are clearly communicated and implemented by leading, coaching and mentoring to promote a culture of stewardship, high performance and growth
Plan ahead to best manage and communicate information at line-ups.
Review handbook guidelines with staff
Maintain a safe work environment by modeling, enforcing, and communicating all safety standards
Delegate tasks to employees as necessary
Manage attendance logs, performance evaluations, and maintain up to date contact information
Adhere to progressive discipline: verbal, written, termination and reviews all disciplinary actions with your direct report before administering
Ensure uniform compliance and professional appearance of staff members
Serve as link between staff and management to communicate concerns and ideas
Manage escalating employee conduct issues
Provide on-going coaching and performance feedback to staff members
Manage work stations, cash management, and point of sale (POS) by evaluating and coaching employees to ensure proper processes and procedures are being met to assure that quality standard internal controls are being practiced
Adapt operational standards across diverse food service operations
Manage the setting up and breaking down of work stations
Supervise the sanitation of work stations including floor care, worktables, walls, hoods, refrigerators, equipment and utensils
Ensure each station has the equipment and supplies needed to serve customers
Confirm staff complete daily temperature logs and cleaning lists
Directs the cashiers on duty and ensure that they are properly trained and adhere to the cashier policy
Reconcile cash sales and perform safe audits
Complete Daily Deposit Work Sheets (DDWS)
Responsible for cash handling, safe verifications, preparing deposits and cashier audits
Constantly review and ensure accuracy of menu boards, signage, published menus and website postings
Ensure menu rotation is set-up correctly in point of sale system.
Conducts yearly PCI compliance training
Profile of an Ideal Candidate
A high school diploma or GED is necessary. An Associate's degree from an accredited higher education institution is preferred.
At least four years of food service management experience is necessary.
Proficiency in Word, Outlook, Excel, PowerPoint and POS System is necessary.
Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse population is necessary.
Strong time management, organizational and multi-tasking skills and an eye for detail is necessary.
Demonstrated ability to deliver exceptional customer service is necessary.
Manage people, maintain confidentiality and be accountable for Vanderbilt assets is necessary.
Internal Number: 1902188
About Vanderbilt University
Vanderbilt University is a center for scholarly research, informed and creative teaching, and service to the community and society at large. Vanderbilt will uphold the highest standards and be a leader in the quest for new knowledge through scholarship, the dissemination of knowledge through teaching and outreach, and the creative experimentation of ideas and concepts. In pursuit of these goals, Vanderbilt values most highly intellectual freedom that supports open inquiry, equality, compassion, and excellence in all endeavors.