Reporting directly to the Simulation Center (SIM Center) Director of Operations and indirectly to the Medical Director of the Simulation Center, the SIM Center Audio-Visual Manager will provide support for all audio-visual technology; control and recording systems; and related instructional technology within the SIM Center, which is located in Vagelos Education Center (VEC).
The Audio-Visual Manager is responsible for overseeing the maintenance (trouble shooting, testing, repair, and replacement) and operation of all audiovisual equipment (and related devices and peripherals, including control panels) used in SIM Center exam rooms, multipurpose simulation rooms, control rooms, observation spaces, and debrief rooms (collectively referred to as "SIM Center space"), as well as operation of equipment in the VEC auditorium and lecture hall (collectively referred to as "VEC education space"), including video/projection, audio/sound, and recording/playback for SIM Center courses.
Manages audio/video (AV) equipment (e.g., displays/monitors, controls panels, projectors, computers, associated wiring, related devices/peripherals, and so forth) in SIM Center space and VEC education space to ensure good working order before the start of activities on each day of planned use.
Place and Manage work orders for the Simulation Center's AV equipment and technology related equipment. Provide Director of Operations with quarterly reports of all work orders placed and status.
Manages the SIM Center AV rack room environment, receives remote notifications of temperature variants within the rack rooms and works directly with VEC Facilities Director to address temperature control of all rack rooms.
Assist with managing daily AV staff assignments.
Responsible for management of AV staff monthly schedules and send reports to the Director of Operations.
Assist with recruitment of casual audio-visual technicians, and audio-visual contractors.
Manage all maintenance and warranty contracts with AV and technology vendors.
Work in conjunction with the Director of Operations to create and adhere to calendar year budget for technology equipment and maintenance of equipment.
Provides on-demand technical support and equipment troubleshooting for faculty, staff, students/learners, and presenters using SIM Center space and VEC education space.
Manages the testing of all audio/video equipment in SIM Center space and VEC education space used for SIM Center courses including making necessary repairs or, in consultation with the Director of Operations, arranging for repair or replacement by outside vendors.
Keeps an up to date inventory of all equipment and related supplies, replacement parts, etc. as well as an up to date record of maintenance and repair.
Manages and schedules regular training, as appropriate, for faculty, staff, students/learners, and presenters in the use of audio/video equipment.
Designs and manages new staff orientations for use of SIM Center technology and manages their competency of the technology.
Manages the B-Line video capture system in the Sim Center, all B-Line software updates, troubleshoots software issues as they arise, and interfaces with the vendor (AVI) to facilitate necessary equipment repairs and software upgrades.
Manages the assignment of B-Line access, B-Line passwords, resetting of B-Line passwords for all P&S Faculty, P&S medical students, P&S Coordinators, CUMC users and SIM Center staff.
Manages and maintains the video capture resolution and quality. Works directly with P&S faculty and students to provide VPN access to video review.
Manages and maintains the Mary and Michael Jaharis Simulation Center website. This includes control of all postings, SIM Center request form submissions, videos and photos.
Manages and maintains the SIM Centers Qualtrics survey software. This includes direct oversight of medical student grading platforms within the SIM Center.
Manages all SIM Center education videos including video editing, photography and has oversight to ensure vendors taking video or photos at the SIM Center is an authorized Columbia vendor.
Liaises, as appropriate, with counterparts in Columbia University Medical Center Information Technology (CUMC IT) who will have similar responsibilities for all VEC space not included above (e.g., classrooms, student spaces, anatomy lab).
Manages and records the IT Security Certificates for all SIM Center open portals by interfacing with the Information Security Office (ISO) at Columbia\NYP to ensure SIM Center devices are ISO approved.
Performs other job duties as assigned.
Works at night and/or on weekends, as required.
Bachelor's degree or equivalent in education and experience required plus 4 years of related experience.
Bachelor's degree in technology or a health-related field.
Master's degree in Technology or health-related field or equivalent in education and experience.
Five years' experience in the audio-video field.
Two years' experience as an audio-visual Manager.
One to two years' experience working in health care simulation.
Experience in academic environment is preferred.
Previous experience with simulation audio-visual software (preferably, B-Line) is highly desirable.
Working knowledge of A/V equipment, including professional audio and video cable wiring, routing, and signal protocols; knowledge of basic alignment and calibration procedures for audio and video devices; and ability to do basic component level electronic repair.
Experience with operation, setup, installation, troubleshooting, and diagnostics of audio-visual equipment and equipment control systems.
Working knowledge of computers, video displays, audio controls, signal distribution, recording systems, and network devices.
Full knowledge of computer operating systems (PC and Mac) and Microsoft Office applications (Excel, PowerPoint, Word, etc.).
General knowledge of TCP/IP protocols and computer networking.
Ability to work with minimal supervision, either independently or as part of a team, on tasks with a high degree of technical skill, expertise, and judgment.
Excellent communication skills (both written and oral) to support interactions with students/learners and other stakeholders as well as SIM Center management and staff.
High level of organization and efficiency.
Collaborative approach to working with stakeholders, including senior leadership, faculty, staff, and students/learners.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 504625
About Columbia University
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