Customer Service: Provide total customer focus to meet the needs of every customer, internal and external, including medical staff, laboratory staff, patients, and families.
Specimen Collection: Provide instruction for specimen collection for Sendout tests.
Specimen Handling: Prepare and package laboratory specimens for testing in reference laboratories.
Computer Data Entry: Enter laboratory test orders into the laboratory computer system and the reference laboratory interfaces (RLI).
Sendout area additional duties: Perform specific Sendouts and MLabs duties as assigned.
Order, process, and package Sendout specimens.
Monitor Sendout inventory levels and adjust ordering appropriately based upon assay ordering patterns.
Complete FedEx paperwork for outgoing specimens.
Troubleshoot problems with Sendout specimens/results.
Train incoming staff.
Assist with Sendout Audit.
Notify Senior Technologist of any workflow issues.
Other duties as assigned
Sign in couriers for STAT and routine Mlab drops.
Log in samples in using Soft Lab per established procedure, and according to Mlabs Client manual.
Transport, label, centrifuge, aliquot, distribute, store, and prepare laboratory specimens for testing in Pathology or reference laboratories.
Order Chemistry random and 24 hour urine's (weigh 24 hour urine's).
Dispose of Mlabs urine's daily that are greater than 7 days old.
Assist with trouble shooting, or questions regarding specimen requirements.
Process specimens in accordance to problem email answers.
Assist other workstations between client drops/problems, and when necessary.
Log, open, and sort cyclosporine FedEx specimens.
Sort and route completed Mlabs requisitions to the appropriate location in absence of Mlabs QA staff.
Determine correct test codes using resources such as Careweb, Pathology Handbook, Mlabs Client Manual, and procedure manuals.
Follow procedures for order entry; entering comments, using correct encounters, account numbers, ICD-9 codes, doctor name and numbers.
Safety: Comply with safety instructions and observe safe work practices.
Communication and Teamwork: Use effective communication including written, verbal, and information technology skills. Work effectively with others to accomplish goals.
Training: Train employees for Sendout and MLabs area duties.
Other duties as assigned.
In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.
High school diploma supplemented with additional coursework in a science area in addition to knowledge of laboratory tests and procedures is required.
Familiarity with information systems and computer activity.
University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 180700
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.