As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for six consecutive years.Position Purpose:The purpose of this position is to manage and coordinate the Team Training/TeamCORE program and lend clinical knowledge and expertise to WISH activities. His/her primary role will be to understand the needs of the institution, its goals and strategies (i.e., FIT, Patients are First, etc.), develop and design program elements, identify key constituents, and lead implementation efforts to further align healthcare staff with focused strategies. In addition, s/he will coach and consult with identified clients, present training, and train trainers as necessary. It is imperative that this individual be a trained healthcare provider, preferably an experienced nurse. As a member of the WISH simulation team, this position would regularly participate in clinical content consultations with non-clinical staff, relating to the flow and fidelity of simulation activities. Patient care experience is necessary to understand the team training and simulation environments as well as build credibility with key constituents.Position Complexities:The person in this position will lead an enterprise-wide and highly-visible Team Training/TeamCORE (Team Collaboration for ORganizational Excellence) program. In order to effectively deploy this initiative, the individual in this position must be able to build trust and confidence in multiple stakeholders, be able to differentiate between mission critical and superficial issues, and understand the clinical environment in which the program will be implemented. Additional complexities include being able to assess the effectiveness of TeamCORE, understand the costs associated with this program, ensure that TeamCORE is deployed in a manner aligned with UW Medicine's Strategic Goals, and serve as a consultant and coach.Position Dimensions and Impact to the University:WISH has been the center in UW Medicine to continue to implement this growing program called TeamCORE. This cross-system initiative aligns with Patients Are First Strategy and FIT to develop highly functional, accountable intra- and inter-professional healthcare teams, competent in cross-team collaborative practices and communication.DUTIES & RESPONSIBILITIESDevelopment, Management and Coordination of the Team Training (TeamCORE) Program = 40%The individual in this position must develop strategies and goals to engage, facilitate, and further evolve the team training program across UW Medicine and as necessary with outside organizations.Coordinate the initial training of TeamCORE concepts including unit intake process, coaching/mentoring process, education/training, and assessment;Serve as the "lead consultant" for TeamCORE and identify consultants in the system to help manage department/unit roll outs leveraging those already involved in TeamSTEPPS concepts;Oversee each area's progression in improving teamwork and communication, working with unit identified coaches and trainers for accountability on progress;In collaboration with the Patient Safety and Quality leadership of UW Medicine, and in alignment with Patients Are First, identify strategies for improvement throughout UW Medicine based on data such as: 1) Culture of safety surveys, 2) root cause analyses/intensive reviews, 3) patient satisfaction scores, 4) PSN events, and 5) employee engagement surveys.Teaching/Coaching/Consulting = 40% The individual in this position will personally provide consulting, coaching and teaching to both non-clinical WISH staff, and constituents across UW Medicine as identified by the strategic priorities. Specific areas of expertise include teamwork, communication, change management, just culture, and patient safety.Demonstrate a robust and methodical consulting/coaching/mentoring approach for implementation of TeamCORE in UW Medicine;Build capability for TeamCORE within a given work unit/area by focusing on train-the-trainers model and follow-up coaching;Engage with GME to facilitate the new resident and fellow team training on an annual basis;Serve as a master trainer for internal and external courses;Serve as a trainer for implementation of the "train-the-trainer" model at UW Medicine affiliates centersAlongside course instructors, serve as an in-house resource/reference in clinical-based simulation preparation for WISH technicians to promote fidelity and accuracy.Demonstrate consulting/coaching approach for working with internal UW Medicine clients in areas such as teamwork, communication, patient safety, change management, and strategic planningDemonstrate effective teaching techniques/methodologies for team training programsFoster partnerships with external organizations around team training consulting opportunities.Assessment and Outcomes of the Team Training Program(s) = 20%The individual in this position will look for assessment for effectiveness of the program(s) developed and ongoing. Partner with trained groups to track utilization and effectiveness of Team Training/TeamCORE program;Identify areas for outcome measurement using Patient Safety, Patients Are First, and Risk Management resources;Ensure tracking of all training, coaching, and ongoing assessment and that tracking data is readily available to present as neededREQUIRED QUALIFICATIONSEducation: Professional Degree (e.g. RN, MD, PA, NP, etc.)Type and Years of Experience: Minimum of 5 years in healthcare with demonstrated increase of responsibility. Other Required QualificationsDemonstrated ability to build trust and confidence with multiple stakeholdersTeamSTEPPS Master TrainerAbility to quickly assess, prioritize, and track needs across many user groupsStrong interpersonal skillsSubstantial experience with public speaking/presentation skillsThe ability to differentiate between mission critical and superficial issuesDemonstrated ability to collect, analyze, and summarize data for ongoing quality improvementStrong attention to detail and follow-throughMinimum of 5 years working patient safety/quality areaDesired QualificationsExperience working with simulation sciencesFamiliarity with technology, including LMS, web-based calendars and scheduling softwareSignificant experience in academic healthcare setting, including strong history of excellent working relationships with faculty, administration and front line staffJust Culture CertificationApplication Process:The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
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