To view the full job posting and to apply for this position thru our career site, please visit: https://careers.umich.edu/job_detail/180705/southeast_michigan_member_engagement_manager
The salary for this position will be commensurate with the qualifications, experience, and education of the selected candidate.
JOB SUMMARY *
Come join a team of passionate and hard-working individuals at a non-profit serving Michigan’s public universities, colleges, K-12 organizations, libraries, state government, healthcare and other Michigan non-profit organizations! This position will be an integral part of the Community Engagement team.
The Southeast Michigan Member Engagement Manager is responsible for developing and executing strategic plans to support the following: • Member Engagement - Sales & Account Management outreach activities • Merit Services sales • Member recruitment
This position requires the ability to work both independently and within a team environment as well as across the organization with other Merit departments. The individual in this position must be able to manage multiple projects and opportunities, and be able to prioritize and manage their work schedule in a fast-paced environment.
The individual in this position is required to become a Subject Matter Expert for at least one Merit security service, in addition to building sound knowledge and capabilities with regard to our Network Services portfolio.
Please Note: This position can be a teleworking position or can be based out of our Ann Arbor, MI location and will require regular travel within Southeast Michigan.
To learn more about Merit Network, please visit our website: https://www.merit.edu/
WHAT YOU'LL DO *
Essential functions for this position are followed be an (E).
As the Southeast Michigan Member Engagement Manager, this position’s key responsibilities include, but are not limited to:
Engagement & Procurement Activities (70%):
This position is responsible for sales of Merit services and Member recruitment. (E)
Develop and implement a business plan to grow Merit’s Membership within assigned region or Membership vertical, expand adoption of Merit services, and facilitate procurement channel growth for the organization. Membership segments to include: Governing Member organizations, Community Networks and Cyber Range customers. (E)
Lead outreach activities identified by management. (E)
Engage with decision makers and technical staff to provide consultation on current and future needs of Merit services and network connections. (E)
Prepare and/or present relevant content at meetings, training sessions, seminars and conferences.
Provide pre and post-sales outreach. (E)
Develop and respond to RFPs, initiate quotes and proposals for the sale of services. (E)
Manage with self-sufficiency through the sales process of inquiry, discovery, quoting, presentation and closing. (E)
Accurately document all sales and engagement related activities and progress in CRM, with accurate judgment of projected close dates and contract amounts. Document appropriate support information (E).
Develop, qualify and close service sales leads, achieving sale and account management objectives set forth by management. (E)
Work with internal support team to coordinate quoting, installation and support activities. (E)
Be a resource to Merit’s Members in other regions as requested by management.
Attend various conferences within Michigan and nationally, as required.
Deliver highly customer focused service – building and developing ongoing relationships and exceeding their expectations in customer service including but not limited to requests from members for billing and invoice inquiries and service issues. (E)
Assist with creation and execution of community meetings, events, and webinars.
Conduct lead generation activities at conferences and events in Michigan and nationally.
Sales Engineering (20%):
Conduct and/or determine scope definition, analysis of Member requirements, WAN designs, performance projections, Member satisfaction measures, and project management. (E)
Facilitate technical sales support discussion with Merit engineers, as required.
Conduct capacity planning exercise with assigned Governing Member institutions in coordination with Merit’s strategic engineering staff.
Acquire and maintain understanding of Network and Security technologies and services. (E)
Develop Subject Matter Expertise in the focus area of Merit’s Cybersecurity offerings, as a minimum.
Other Duties (10%):
Maintain knowledge about growing technology trends.
Serve as Merit’s physical presence in an assigned geographical region. When necessary, assist Merit Network Operations, Merit Support Center, and Network Engineering within geographical region.
Provide useful product enhancement insight to Merit staff as identified through engagement activities.
WHO WE ARE *
Merit Network is a non-profit, Member-owned organization governed by Michigan’s public universities. Founded in 1966, Merit owns and operates America’s longest-running regional research and education network. After 53 years of innovation, Merit continues to provide high-performance services to the educational communities in Michigan and beyond.
SKILLS YOU HAVE *
Bachelor's degree, preferably in business administration, with an emphasis on customer service and information technology or related field and/or equivalent combination of education, certification and experience.
Understanding of Network and Security technologies and services.
Minimum of five (5) years of experience in marketing and sales of technology products.
Minimum of four (4) years of experience in account management, customer service, out-bound sales or equivalent hands-on, in-person consulting experience.
Demonstrated experience strengthening ties with existing clients as well as cultivating customers in multiple sectors of the market.
Demonstrated experience in a technical outreach role including writing, preparing, and responding to proposals, and coordinating meetings with various IT and technical departments to manage and finalize projects.
Ability to interact professionally and proficiently with individuals at all levels of an organization on technical and strategic discussion topics, involving Merit Executive Management as needed.
Excellent written and verbal communication skills (particularly related to technical subjects). Demonstrated excellence in presentation skills. Must be self-motivated, work well independently and as part of a team.
Ability to work in a collaborative process to respond, track, and manage Member requests and communications, in a fast-paced environment.
Demonstrated performance in revenue generation, retention and membership recruiting.
Fluency with MS Office applications, email, shared calendaring, Customer Relationship Management tools, and other collaborative applications. Experience with Visio and a plus.
Strong willingness to understand and to continuously strive to improve knowledge of Merit’s services portfolio and technologies in order to be able to communicate confidently about them to the Merit Community.
Consulting experience related to community building, business initiatives, product launches and expansions, public private partnership relations, and technology related projects.
Experience with state and national associations.
Experience being a trusted representative to external individuals and groups.
Experience working with higher education, K-12 educational institutions, libraries, government, healthcare, research institutions and other public sector non-profit organizations.
Experience in marketing and/or sales of technology products and/or services to non-profit or educational markets.
ADDITIONAL INFORMATION *
Merit Network is committed to offering a high-quality benefits package to support staff and their families. Learn more about our 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, multiple dental plan options, a vision plan, flexible spending account, well-being programs, long-term disability, automatic life insurance, general legal services, multiple early childhood centers, time away from work and work-life programs to promote balance. Learn more at http://careers.umich.edu/benefits/
Relocation assistance is not available for this position.
Regular travel within Southeast Michigan is required. Remote and teleworking may be offered for this position. This position does not require residence within the Southeast Michigan region.
The University of Michigan/Merit Network Inc. conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.
CONTACT INFORMATION *
• If you have any questions regarding this job, please visit our website at: https://www.merit.edu/about/careers/ • If you need assistance completing this application, please call (734) 615-2000, option 1
EEO/AA STATEMENT *
The University of Michigan/Merit Network is an equal opportunity/affirmative action employer.
Additional Salary Information: Will consider telecommuters
Internal Number: 180705
About Merit Network, Inc.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.