The Department of Neurological Surgery provides comprehensive patient care services, from diagnosis through treatment. In existence since 1919, the Department offers its services at Barnes-Jewish Hospital and St. Louis Children's Hospital, both nationally recognized for excellence. Both hospitals are the most technologically advanced in the region, offering patients the latest in diagnosis and treatment.
Position is responsible for providing clinical office support which includes greeting and registering patients, verifying insurance benefits and referrals and collecting co-payments.
PRIMARY DUTIES AND RESPONSIBILITIES:
Responsible for patient check-in and insurance verification.
Enters patients in the billing system.
Assists patients with completion of HIPAA forms, Patient Health History forms and other required paperwork.
Collects co-pays for services. Verifies and balances receipts and payments.
Works system generated billing alerts.
Obtains billing/demographic information from patients.
Verifies Insurance coverage and updates insurance information as necessary.
Assists patients with insurance questions regarding billing process.
Assists with basic account maintenance activities.
This position is in the Department of Neurosurgery. The position is located on the Medical School Campus.
Internal Applicant Instruction:
This position is grade C06.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account.� If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor.�� To attach these documents, go to:� My Career Tools, Add Attachment, Attachment Type � Performance Reviews or Letters of Recommendation.
This position is full-time and works approximately 40 hours per week.� Position hours are generally regular business hours.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Working knowledge of insurance, medical terminology and computer skills.
High School diploma with 2 years of experience in a medical office setting or related customer service/office experience.
The hiring range for this position is $15.85 - $19.43 per hour.
Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.