A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Administrative Specialist position is a member of the Patient Safety Event Team (PSET) within the Division of Patient Safety for UMHS Clinical Enterprise. This role is responsible for supporting various activities of the patient safety event team to ensure effective and efficient operations of the system cause analysis program including response to patient safety related events occurring in clinical units within the UMHS Clinical Enterprise. This role will support some projects and committee related work and continuous improvement of the detection of, and timely response to patient related safety events to improve systems and processes to mitigate the risk of patient harm for all patients receiving care within the health system. This role will report to the Manager, of the Patient Safety Event and may also take direction from or liaison with the Director of Patient Safety, The Patient Safety Officer.
35%General Administrative Support:
Operate and perform job responsibilities with a high degree of autonomy in decision making.
Provide a variety of complex administrative support services across the Patient Safety Event Team.
Manage Patient Safety Event Team Manager and Patient Safety Specialists’ calendars to ensure timeliness of event reviews.
Schedule and attend meetings as needed.
Track action plan items and follow up on decisions and other assignments as directed by Patient Safety Event Team.
Anticipate needs and monitor status of projects.
Provide general administrative support for Safety Event Triage Team (SETT) and Safety Event Review Committee (SERC).
25%Patient Safety Event Review Support:
Perform data entry in patient safety reporting system and other data repositories
Work with Patient Safety Event Team for continuous improvement of internal processes.
Edit and format draft documents for event reviews and meeting support
Assist in preparation of final event review documents and presentations.
Monitor timeliness of reviews for Patient Safety Event Team.
Make recommendations for improved effectiveness and efficiency.
10%Internal Customer Support:
Maintain departmental customer service standards.
Compose and edit documents and emails to both internal and external stakeholders; requiring broad thinking skills, strategic problem solving skills and decision making skills.
Copy edit external and internal departmental communications.
Exercise independent judgment in problem solving.
Maintain operational data for both individual event reviews and patient safety event team process and outcome measures.
Build reports for patient safety event team ad hoc as needed.
Work with RL administrators to identify gaps in discrete data points necessary for reporting timely data on adverse event and event team operations.
15% Special projects as assigned.
This position requires a high level of organizational, analytic, and problem solving skills. Must be able to prioritize tasks, work independently, handle multiple tasks simultaneously, and be able to synthesize big picture/goals into specific tasks required to reach objectives. Bachelor's degree in a relevant field of study, or an equivalent combination of education and experience is required. Minimum 4-6 years progressively responsible administrative support. Must have a proven track record of successfully and positively working with leadership, faculty, and staff. Must possess exceptional verbal and written communication skills. Meticulous proofreading skills/attention to detail is required. Must have a strong dedication to customer service and an ability to work within a team-focused, participative management framework. Must possess the ability to assess competing priorities, manage workflow, and meet operational deadlines in a complex organization with minimal supervision. Must have a high level knowledge of Microsoft Outlook, Excel, PowerPoint, and Word. A proven ability to use discretion and appropriate judgment regarding sensitive and confidential matters is required.
Ability to demonstrate management of projects with successful implementation and outcomes to include action planning, tracking action items, and development and tracking of metrics for process and outcome measures. Experience in a healthcare setting with knowledge of clinical terminology and an understanding of healthcare delivery and clinical roles. Experience in patient safety or risk management setting. Experience working with Microsoft Publisher and Visio.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 180715
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.