Columbia Business School is seeking an Associate Director, Communications & Operations to join the high-energy, mission-driven team in the Career Management Center (CMC). This role will provide a unique opportunity for a highly-talented, team-first professional with a passion for working with students to become part of a world-class, Ivy League institution.
The Associate Director, Communications & Operations reports to the Director, Communications & Operations and works as part of a larger team to support all Columbia Business School students and alumni in their career search, engage with external vendors, as well as internal CMC teams. This role will administer many operations and systems functions of the CMC including technology platform management and various communication initiatives.
This role will support all CBS student programs including MBAs, Executive MBAs, and specialized MS programs. The Associate Director, Communications & Operations will work with staff from all areas of the School including Information Technology Group (ITG), Financial Planning, Operations, HR, Office of Student Affairs, Admissions and others as necessary.
Manages the multiple software platforms used by the CMC, including recruiting platforms, job search tools, CRM software as well as others, under supervision of Director, Communications & Operations. This includes loading & maintaining student records in multiple software platforms, participating in status meetings with software vendors, working with ITG to troubleshoot technical issues some of which are time-sensitive.
Works with vendor to implement feature enhancements to platforms in order to improve the student and alumni experience.
Reviews and vets new technology options and best practices for the CMC to develop and deepen recruiter relationships. Researches and presents operations and technology best practices to Directors and Sr. Associate Dean.
Cultivates strong working relationship with ITG to ensure efficient technology support across Office and School-wide initiatives. This means helping maintain the CMCs technology portfolio from a strategic perspective, in line with the needs of CMC, and in keeping with ITG's standards/best practices.
In collaboration with ITG, project management responsibilities include: upgrading from one software platform to another, ensuring requirements are met and converted, identifying enhancements to standard program, supervising testing new platforms and coordinating launch of new platforms. Plans and organizes meetings, conference calls and follow-up discussions with both ITG and vendors as well as maintains relationship with both systems and software vendors.
Works with CMC staff members on platform issues and harness student data to maximize their effectiveness in working with students and alumni.
Manages day to day management of student- and recruiter-facing websites. Recommends, develops, and implements improvements to websites.
Works with the Director by representing the CMC in development/execution of School-wide technology projects and meetings.
Supports the development and implementation of measurements to gauge employer and student satisfaction with the office's customer service, programs, resources and advising. In conjunction with office data managers, performs data collections and analyses as needed to assist in managing and executing the CMC's strategy and to improve the design and delivery of career services.
Executes communications initiatives in conjunction with the Director, Communications & Operations. This includes drafting communications and using various communication channels to deliver messages.
Participates in all-office events and initiatives, including On-Campus Recruiting, Orientation, networking events, educational forums, student and recruiter surveys, monthly All Hands meetings and departmental and team off-sites.
Performs other duties as assigned.
Bachelor's degree and/or its equivalent required. Minimum 3-5 years related experience required.
Must be technically proficient and be comfortable with navigating technology. Must have experience with a wide variety of technology platforms, survey tools, databases and CRM systems, and a polished, customer-service oriented approach. Must have demonstrated strong interpersonal skills with a collaborative mind set and strong relationship building skills. Must have the ability to engage across a variety of colleagues (students, staff, alumni and vendors) through influence, tact, discretion, judgment and patience, with excellent problem-solving skills. Ability to manage multiple projects with competing deadlines required. Must be effective working within a team on special non-reoccurring and ongoing projects and troubleshoot as needed. Proven ability to excel in a high-volume environment needed along with strong project management skills. Excellent office related skills are essential, including strong computing skills (Microsoft Word, Excel, PowerPoint, and Outlook). Basic HTML skills required. Occasional evening, weekend and early morning work required.
5 years' experience with project management and experience managing technologies preferred. Experience in higher education and/or corporate settings strongly preferred as well as Salesforce, Civi or other CRM platforms. Familiarity with career management software and education software like Canvas/Blackboard. Advanced HTML and Adobe suite skills valuable along with Qualtrics/Survey Monkey, Google Analytics and other analytics programs. Product management and data integration experience a plus.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 504518
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.