The Immunization Requirements Specialist reports to the Manager of International Registrarial Services, and serves as a principal source of information for students and staff on compliance with Massachusetts and Harvard University immunization requirements. Reviews students' immunization documentation submissions received through Online Services, email and in person. Updates students' immunization requirement status in DCE's student information systems
Other responsibilities include:
Provides customer service assistance for students via Salesforce CRM
Creates, edits and maintains correspondence templates; updates website content, updates to immunization forms, and updates to content in DCE's student information systems
Acts as a liaison with University Health Services in ensuring immunization compliance based on Massachusetts and Harvard University requirements. Compiles data for electronic data transfer. Troubleshoots errors in the document exchange process and compliance review
Participates in, and contributes to projects as they pertain to systems' improvements; conducts testing. Participates in process development by planning and implementing changes aimed to increase efficiency of the internal process and students' experience in the registration process: transition to paperless immunizations compliance review and file exchange process, communication with students, updates to content in DCE's student information systems
Supports colleagues on the Enrollment Requirements team by assisting with preparing FedEx shipments of I-20 documents for international students, couriers documents to and from Harvard International Office, and assists with processing document submissions for English proficiency requirement; corresponds with students regarding the English proficiency requirement
Creates, edits and maintains procedural manuals
Provides general administrative, clerical, and customer service support for the Office of Enrollment Management, as needed. Occasional weekend and evening overtime required.
The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 16,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 10,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering 80 short noncredit courses to almost 4,000 learners annually.
All formal offers will be made by FAS Human Resources.
Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Salary Grade: 053
Union: 55 - Hvd Union Cler & Tech Workers
3+ years of office/customer service experience required.
Education beyond high school may count toward experience.
Proficiency with Microsoft Office software.
Bachelor's degree preferred. Experience in a university setting preferred.
Excellent oral and written communication skills.
Strong interpersonal skills; organizational skills and follow-through; accuracy and attention to detail.
Experience dealing with a diverse population, including non-native English speakers; ability to work well under pressure and collaborate across departments.
Experience with high level clerical and administrative duties with great attention to detail, and ability to handle a variety of tasks independently and with many interruptions.
Ability to handle complex and confidential information with discretion; flexibility in accepting new assignments.
Experience with student information systems, such as Banner SIS and SalesForce CRM a plus.
Knowledge of/experience with foreign languages and cultures desirable.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 50820BR
About Harvard University Division of Continuing Education
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.