Technical Operations Business Analyst 4961BR NTID Access Services National Technical Institute for the Deaf
Professional Area: Employment Category: Fulltime Staff Job Function:Wage Band: 119A
The Department of Access Services (DAS) provides Interpreting, Notetaking and Real-Time Captioning services to the RIT community so that all members can enjoy full access to communication.
Access Services enables more than 650 deaf and hard-of-hearing RIT students to register and fully participate in roughly 23,000 credit hours annually in more than 200 highly competitive academic programs. Deaf and hard-of-hearing and hearing students alike use Access Services to communicate with each other in a variety of extra-curricular activities associated with student clubs and organizations, entertainment and sports events and RIT programs and services.
Detailed Job Description
This position is responsible to work with TIS/IST on constantly maintaining MyAccess functionality. MyAccess is designated as an 'enterprise' program, software deemed essential for students, faculty and staff across the university to request access accommodations pursuant to the institute's mission. There is heavy dependence on technical operations: web applications and informatics.
Working together with the Assistant Dean and Director of DAS (Department of Access Services) and the Director of DAS Operations, this position is responsible for the oversight of all DAS technology. This position reports to the Assistant Dean and Director of DAS and is responsible for maintaining and directing DAS informatics, analytics and web presences.
This position works closely with the Assistant Dean and Director of DAS and the Director of DAS Operations to optimize productivity and to strategize proactive and innovative approaches to the work of DAS. This position is also the chief liaison between DAS and the Center for Access Technology.
Knowledge of the Department of Access Services service provision practices is essential.
Work in collaboration with the Assistant Dean and Director of DAS and Director of DAS Operations to oversee processes and analyze needs of MyAccess users. Serve as a liaison and advocate for customers of the MyAccess and Access Services Data System (ASDS) applications and other IT systems in use by DAS. Work closely between Access Services users and the technology teams at RIT to translate business requirements into technical requirements, design specifications and alternatives. Participate in testing, performance and security reviews of the ASDS database application and associated web systems.
Responsible for design and delivery of customized informatics used by managers and directors in the operation of DAS.
Responsible to serve as liaison with the Center for Access Technology, interpreting and captioning agencies and internal grant activity in furtherance of innovative access strategies and solutions.
Work in recruitment and supervision of co-op/student workers.
Required Minimum Qualifications
2-5 years experience in computer science or software engineering position
2+ years experience in mobile app development
2+ years experience in collaborative research and development in access technologies for deaf and hard-of-hearing individuals, particularly in postsecondary educational settings
2+ years experience in mentoring, training and supervising undergraduate and graduate students working on development projects
2 years experience at translating business requirements into technical requirements, design specifications and alternatives
Position requires a professional demeanor, outstanding work ethic and the ability to work with individuals and groups during development and testing phases of the project from conception to completion.
Applicants must possess excellent written and signed or spoken communication skills as this position requires constant communication with colleagues, both technical and non-technical personnel in DAS, ITS, TIS and others across RIT/NTID.
Applicants must be skilled in presenting to groups. Must be able to work independently and be able to create regular productivity analytics reports for the Assistant Dean/Director, Operations Director and Managers of the Interpreting and Real-Time Captioning teams.
Applicants must be experienced in maintaining and upgrading software platforms used across multiple products and organizational units.
Applicants must possess the ability to gather and refine specifications and site requirements based on technical needs and create and maintain software/application documentation.
Applicants must possess a deep functional knowledge and hands on design experience with Web Services.
DevOps experience preferred
Knowledge of RIT Web and Information Security Standards and Policies highly preferred
Knowledge of Deaf Culture and Sign Language strongly preferred
Required Application Documents Cover Letter, Curriculum Vitae or Resume
How to Apply
In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link to search openings and in the keyword search field, enter the title of the position or the BR number.
Additional Details The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities.RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, and you wish to discuss potential accommodations related to your application for employment at RIT, please contact the Human Resources office at 585-475-2424 or email your request to Careers@rit.edu.
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the Great Colleges to Work For. RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
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Founded in 1829, Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. Beyond our main campus in Rochester, New York, RIT has international campuses in China, Croatia, Dubai, and Kosovo. And with more than 19,000 students and more than 125,000 graduates from all 50 states and over 100 nations, RIT is driving progress in industries and communities around the world. Find out more at www.rit.edu .