Organizational Area: Human Resources - Retirement Administration
Location: Oakland, CA
Posting Salary: Recommended hiring range is $24.34 to $34.04. Commensurate with experience.
Position Summary: The Retirement Administration Service Center (RASC) supports members of the University as they transition into retirement and with life events beyond work (including University of California Retirement Plan (UCRP) retirement income, UCRP disability income, survivor benefits and UC-sponsored health and welfare benefits). The RASC provides plan members ? employees, retirees and their eligible family members, survivors and beneficiaries ? information they need to understand their options, make informed decisions and effectively manage their benefits.
Under the general supervision of a Benefits Supervisor or Manager, the incumbent supports one or more operational units within the RASC. Responsibilities include responding to inquiries from customers, local benefits offices, and other internal and external organizations and individuals regarding UCRP and health and welfare benefits.
Works on operational and/or procedural assignments that require the exercise of considerable discretion and independent judgment. Understands implications of work and makes recommendations for solutions. Determines approaches and procedures to complete new assignments.
Special Conditions of Employment:
Other Special Conditions of Employment:
Occasional overtime to meet deadlines.
Job Close Date:
Applies knowledge and uses tools and technology to perform routine to difficult work. Uses subject-matter knowledge of the material to ensure data results are consistent with policy and regulations. May review and analyze data and trends.
Job Requirements High school diploma or equivalent and 2 to 3 years of progressively responsible experience performing a range of work in a comparable environment; or an equivalent combination of education and experience.
Thorough knowledge in administrative procedures and processes including word processing, spreadsheet and database applications. Can perform basic calculations.
Good written and verbal communication and interpersonal skills to communicate effectively and work collaboratively with all levels of staff, retirees and former employees. Requires work leadership skills to provide guidance to other nonexempt personnel.
Applies research, analytical and problem-solving skills to identify problems, gather necessary information and implement appropriate actions for resolution. Escalates more difficult cases to Analyst or Supervisor as appropriate.
Ability to learn, interpret and appropriately apply relevant policies and procedures.
Ability to multi-task and manage time to meet operational goals and balance competing priorities. Required
About us The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the corporate headquarters to the ten campuses, five medical centers and three Department of Energy National Labs and enrolls premier students from California, the nation and the world.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age or protected veteran status.
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About University of California Office of the President
The Office of the President is the systemwide headquarters of the University of California, managing its fiscal and business operations and supporting the academic and research missions across its campuses, labs and medical centers.