This position is responsible for achieving in-depth knowledge of EpicCare Ambulatory and EpicCare Inpatient Orders to support ColumbiaDoctors providers. The candidate for this role must be able to communicate effectively to end users in a classroom, through webinars, via eLearning, and when providing at-the-elbow support. The Enterprise Application Trainer is an instructional designer role that drives strategic training efforts for management while ensuring the success of training programs and curriculum by collaborating with team members to develop the training program, creating curriculum, and building out training environments. This position will participate in eLearning, QA, and will provide support during implementations. As a Trainer for the Enterprise Epic initiative, this individual will collaborate with appropriate technical and operational leaders from affiliated institutions.
Manages the development, coordination, presentation and follow-up for clinical provider EHR training programs. Manages the training space, the scheduling of training sessions and various resources for training such as post-training assessments and optimization.
Maintains and manages courseware, including revision and version controls. Must be highly organized and detail oriented. Before delivery of product, ensures all measures of quality assurance have been obtained.
Articulates and applies adult learning methodologies and blended learning into all training initiatives. Manages, creates and maintains learning guidelines (including high-level and detailed procedures), templates and instructor and learner assessments. Works with Nursing, Physician & Ancillary groups to ensure Hospital and Physician Organization Policies and Procedures are reinforced in training content.
Establishes the Credentialed Trainer program in alignment with the Enterprise Learning Program vision, strategy and requirements. Actively participates in the identification, interview process, onboarding, schedule management, and ongoing support & development of all Credentialed Trainers (CTs) under this role's purview.
Ensures the ongoing incorporation of rules, regulations, & guidelines in the design of clinical training programs. Maintains a working knowledge of clinical & patient administration operations. Knowledge of nursing and provider nomenclature. Trains & provides support to clinical staff before & during application implementations & upgrades as well as during employee orientation.
Communicates at all levels within the organization and work successfully with cross-functional teams. Be prime point of contact for the project and develop. Maintains good working relationships with client stakeholders and vendors. Collaborates with the technical and creative teams to ensure accurate delivery.
Participates in various hospital and faculty practice organization committees and discuss general system functions and specific application capabilities and features. Works with other Educational departments to coordinate training. Demonstrates mastery of various hospital and ambulatory applications such as Sunrise Clinical Manager, Touchworks, Eclipsys, AthenaHealth, IDX, and Eagle and the business processes associated with the various systems. Provides support and encouragement to the departments undergoing change.
Works with various leadership committee and internal clients to integrate the learning solutions into existing infrastructure. Works with the Learning Teams (Instructional Designers and Developers) to ensure that client' requests are being met in a timely manner.
Partners with technical teams on the set-up and maintenance of the training environments (hardware and software). Understands systems development life cycle. Designs and builds relevant training scenarios and activities that reside in the training environment to be used and re-used in all classes.
Work independently and have the capacity to self-start any initiatives or projects required to implement a successful training curriculum.
Although rare, all staff are expected to move computer equipment or similar objects to expedite projects.
Performs other related duties as necessary.
Requires bachelor's degree or equivalent in education and experience, plus four years of related experience.
Experience with online learning tools (e.g., Saba LMS, Adobe Captivate, etc.)
Demonstrated oral and written communication and instructional skills
Working knowledge of Order Entry, Physician Documentation and Billing/Charge Capture practices.
Epic EHR training delivery
Must be able to develop and deliver various types of instructional materials; such as synchronous learning, pre and post course assessments and performance support literature.
EpicCare Ambulatory Certified along with Training build certification (Epic module certification is required from the outset but must be obtained during the first three months of employment.).
EpicCare Inpatient Procedure Orders certification is also required or be obtained within the first three months of employment
2 years of instructional design and delivery experience
Large-scale organizational learning initiatives
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 503999
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.