Position Description: Under the direction of the Manager, CFS IT Services, the incumbent will be instrumental in understanding the current business processes and systems and help drive the transformation to world-class processes to support UCLA Corporate Financial Services and its use of Salesforce (Service Cloud, Communities, and Workflow). The incumbent supports a diverse portfolio of business processes, including General Accounting, Global Support Operations, Central Resource Unit, Human Resources, Treasury, Travel, Procurement and Accounts Payable.
The incumbent is responsible for establishing customer relationships and communication channels with the business stakeholders in order to develop and deliver the Salesforce strategic roadmap to support business objectives. Serve as a trusted advisor and subject matter expert, driving conversations with business stakeholders in order to design and develop Salesforce solutions across a series of projects.
Closely manages the project life cycle - analysis, design, development, testing, installation, and support by collaborating with the Salesforce Development lead, Programmers, Business Analysts to ensure project milestones are successfully completed and implementations are completed on time and within budget.
This is a hands on position that will also include on call support, monitoring and troubleshooting of application issues and performance.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status. Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.