Provides leadership and oversight of the daily operations for the department of Mental Health and Counseling at Yale Health. Develop, promote and maintain standards for practice in accordance with the goals and objectives of the department. Ensures patient safety at all levels of delivery. Develops and executes plans to meet needs of members and staff. Create program development and partnerships for new and expanded programs reflecting strategic planning activities and decisions. Develop strong relationships with clinical partners within Yale Health, as well as community and university stakeholders to ensure delivery of optimal services. Fosters engagement of clinical staff within the department and establishes strong collaborative and effective relationships with new clinical leadership in Student Health, Acute Care, SHARE, etc.. Collaborates with Mental Health Chief, Medical Director, Clinical Operations, Chief and aligns with clinical and operational leaders in providing oversight for the service line and to establish and achieve prioritized access and quality metrics. Ensures compliance with internal standards, legal requirements and accreditation/regulatory standards. Facilitates the development of clinical and operational protocols, systems, and metrics as appropriate for the service line. Provides oversight to scheduling, on-call system, intake, triage, same day access needs as well as ongoing operational support for access and capacity of student populations. Provides operational support in collaboration with university and clinical staff for difficult situations, unanticipated tragic events, as well as planned seasonal andcyclical events. Develops metrics, reporting and trends to meet current volume/demand, as well as anticipate future patient needs regarding services. Anticipates changes in technique, equipment, regulatory compliance and safety to ensure optimal delivery of care. Responsible for financial budgets of division, including monitoring and predicting variances. Collaborates with staff to ensure optimal training, orientation and on-boarding of new and existing staff. Promotes a positive, engaged professional environment with outstanding communication and partnerships to all clinical managers and clinician chiefs to reach organization wide strategic initiatives. Develops and maintains policies and procedures. Participates in professional organizations, develops collegial relationships with university professionals and attends conferences and seminars to maintain current knowledge of trends influencing the delivery of services.
Preferred Education: Master's Degree in a relevant field; MSW or RN management experience in an ambulatory care, mental health and counseling facility, behavioral health facility, primary care (sub-acute facility) or a college mental health center; State of Connecticut licensure.
Preferred Education, Experience and Skills: Master's Degree in a relevant field; MSW or RN management experience in an ambulatory care, mental health and counseling facility, behavioral health facility, primary care (sub-acute facility) or a college mental health center; State of Connecticut licensure.
Required Skill/ability 5: Outstanding interpersonal skills including the ability to positively and effectively communicate with a diverse population. Proven ability to take initiative and function independently. Excellent, attendance, punctuality and reliability.
Posting Position Title: Manager 3, Yale Health MHC
Required Skill/ability 3: Demonstrated ability to work collaboratively with departmental, organizational and leadership staff on practice issues. Ability to think strategically and establish objectives relevant to departmental and organizational missions.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Administrative Clinical Manager
Required Skill/ability 1: Demonstrated managerial skills and ability to supervise clinical and administrative staff in a high volume, clinical customer service environment.
Required Skill/ability 4: Demonstrated and proven presentation skills. Excellent communication skills, both verbal and written. Demonstrated ability to maintain working organizational effectiveness.
Required Skill/ability 2: Evidence of maintenance of professional skills and competencies, attendance at educational programs such as seminars and workshops appropriate to the field. Ability to analyze and interpret data as it relates to clinical operations. Computer proficiency as it relates to the use of an EMR.
Bachelor's degree in Nursing, Social Work or Mental/Behavioral health and five years related experience or an equivalent combination of education and experience.
Internal Number: 58479BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.