This position will remain open until a suitable candidate is identified.
Initial review date: 11/07/19
UCSD Layoff from Career Appointment: Apply by 10/15/19 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 11/6/19. Eligible Special Selection clients should contact their Disability Counselor for assistance.
The Student Affairs Case Manager provides guidance and facilitation to assist students in optimizing their educational experience while minimizing the impact of illness, injury, behavioral changes, and personal distress on students' academic careers through the coordination of care, interventions, and social support with appropriate referrals, and follow up services within a broad network of campus and community resources. The Case Manager (in collaboration with the Undergraduate Colleges) seeks to provide a safe, welcoming and affirming environment for all students. Under the direction of the Director of Case Management Services (or designee), provides case management and support in collaboration with the College Deans of Student Affairs for students in crisis or students with complex psycho-social needs.
The position provides guidance and support to students in resolving educational and personal challenges that may impede their academic progress. The work produced by this position requires strong knowledge of mental health, student advocacy and crisis management. The scope of this position is to collaborate in providing support to students in distress by triaging concerns and coordinating a response from the college community. May oversee professional referrals for both on and off-campus providers, on-going support, outreach, and follow up to undergraduate college community.
The incumbent will provide students solution-focused assessments with information, resources, and support to aid in their academic and personal success. The person will develop services for undergraduate students at UC San Diego, coordinating case management between the Deans of Student Affairs at the undergraduate colleges, Counseling and Psychological Services (CAPS) providers, Student Health Services (SHS) practitioners, Office for Students with Disabilities (OSD) staff, Residential Life staff, and other campus partners as necessary.
Occasional evenings and weekends may be required for crisis response.
Required to serve as emergency on-call case manager on a rotation basis.
A complete application will include a cover letter.
Thorough knowledge of advising and counseling techniques. Ability to provide administrative case management, including direct contact with clients and other providers, as well as administrative duties.
Skilled in coordinating, directing, evaluating, and implementing case management services for individuals with multiple personal and life challenges (preferably in a higher education setting).
Thorough knowledge of Student Affairs/Student Life specialization. Solid knowledge of undergraduate and graduate student development theories to explain college student behavior, including psychosocial theories, cognitive/structural theories, and ecological and integrative theories.
Ability to communicate, engage and develop rapport with individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, and sexual orientation. Must be able to demonstrate respect and integrate cultural sensitivity when providing services.
Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance. Experience in problem-solving, decision making, conflict resolution, negotiation, counseling, referral techniques and confidentiality.
Proven abilities in project management, problem identification and reasoning skills. Able to manage independent projects, as well as to collaborate effectively with others. Ability to develop original ideas to solve problems. Ability to develop, implement, and market new outreach programs and provide consultation services.
Strong verbal, written, and interpersonal communication skills. Skilled in effectively conveying information to individuals at various organizational levels. Ability to compose clear, grammatically correct, well-constructed correspondence, reports, and informational materials.
Demonstrated ability to research, write analytical reports, and make presentations on issues related to students and student behavior.
Excellent ability to speak formally and informally and
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.