As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.The HMC Women's Clinic has an outstanding opportunity for a full-time MEDICAL ASSISTANT. The Medical Assistant (MA) will assist the medical and nursing staff with care testing, injections, vital signs, procedure setup and support. Assist with technical procedures such as EKG, Retinal Eye Exams, O2 Sats, Wound Care, and Nebulizers. The MA role may include coordinating the clerical activities and supporting the front desk activities for patient care in the clinics and between clinic visits. Work includes occasional assistance with patient recall and/or QI/QA efforts in Pediatric Clinics, and a role in the closing procedures for both clinics, including setup for the next day's procedures.RESPONSIBILITIES:CLINIC FLOW ACTIVITIESEnsure exam rooms are stocked, clean and ready for patientsGreet patients and families and review patient needs with providers dailyAdvocate for the patient/family by locating appropriate staff to address concernsPrepare medical record for clinic visit. Verify presence of medical records and diagnostic testing (lab work and images) prior to scheduled appointments, requesting existing records and x-rays as necessaryAssist provider by facilitating use of technology including EMR (electronic medical records) and PACS (electronic imaging)Coordinate communication flow in the clinics including answering and directing telephone inquiries to the appropriate individualCoordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to ensure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral informationTake initiative to maintain patient flow for assigned providers/team.Transport patients and lab specimensComplete billing documents as appropriateSchedule appointments for patientsPATIENT CARE ACTIVITIESPrepare patient for examination by the provider. Observe and document the patient's physical and emotional condition and vital signs in the medical record, recognize and report symptoms of common medical illnesses to physician or nursePerform delegated patient care activities/education in accordance with established standards of practiceAssist during patient examinations and procedures performed by health care professionalsMay withdraw venous blood and capillary bloodMay give injectable medicationsCUSTOMER SERVICE AND TEAM BEHAVIORSGreet patients and familiesReview patient needs with providers daily, preferably at the start of each day or sessionAdvocate for the patient/family by locating appropriate staff to address concernsAppropriately directs patients and others to other departments across the medical centerDemonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic settingPromote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultationAct promptly and effectively during an emergency situationMaintain/improve own professional competence, knowledge and skills to meetidentified self-learning needs and annual review requirementsApply appropriate policies, procedures, protocols, and standards of practice in performing dutiesSupport development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activitiesDemonstrate support for clinic and divisional policies and proceduresPromote and contribute to the development of team in clinic and workingrelationships between the clinic and other departments/disciplinesParticipate in orientation of new staff and preceptorship of MA studentsOther duties as assignedREQUIREMENTS:Completion of a Medical Assistant course accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES) or other recognized regional or national accreditation board;ORequivalent education/experience.Legal Requirement:Must be Washington State Medical Assistant-Certified or achieve this designation during the probationary period. Failure to achieve and/or maintain this designation will result in termination of employment. ADDITIONAL REQUIREMENT:Valid BLS/CPR CardThis position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.